Full-Time Guest Assistant – Visitor Engagement (multiple openings)
Reports to: Visitor Engagement Lobby Managers as applicable.
• Creates a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.
• Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes.
• Processes credit cards and coupons, rings up cash, and issues change.
• Generates proactive sales efforts throughout the Museum.
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Validates admission at points of entry to galleries.
• Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces.
• Resolves general complaints from guests and members on site.
• Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns.
• Helps maintain inventory of printed information and marketing materials, and ensures signage is properly placed.
• Drafts routine correspondence in response to incoming mail and email from members and visitors.
• Updates membership database and assists with member events and RSVPs as needed.
• Bachelor’s degree or equivalent.
• Proficiency with computers/Windows.
• Exceptional customer service skills, customer service experience, and passion for the visual arts.
• Previous museum experience and foreign language skills strongly preferred. Must be available to work weekends and holiday periods.
• Please include a cover letter. Applications without a cover letter will not be considered.
HOW TO APPLY
Please submit your resume and cover letter (preferably in one PDF format), including salary requirements following the accessing the link below:
The Museum of Modern Art is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.Job Categories: Museum and Gallery. Job Types: Full-Time. Job Tags: arts, assistant, MOMA, museum, and sales. States: New York.
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