Senior Operations Manager / COO

Masters of Science from the University of Arizona in Operations Management & Management of Information Systems

Bachelors of Science in Business Administration from the University of Arizona

Director of Operations                                                                                                                                                 Dec 2025 – Present

Oregon Center for the Arts, Southern Oregon University — Ashland, OR (Hybrid)

• Direct full operational leadership of a university performing arts center with a $260K operating budget and 12 direct reports, managing a portfolio of 300+ annual events across Box Office, Production, Marketing, Faculty and Facilities departments.
• Architect multi-department operational strategy, connecting venue programming to institutional financial sustainability, serving as primary advisor to the executive team on capital planning and organizational readiness.
• Introduced data-driven decision frameworks to optimize resource allocation across departments in a constrained fiscal environment, improving cross-functional coordination and throughput.

Chief Operating Officer                                                                                                                                              Jan 2022 – Oct 2025

Peter Britt Gardens Music & Arts Festival — Jacksonville, OR (Hybrid)

• Directed all festival operations across four consecutive seasons on a $6.3M annual festival budget, holding direct P&L responsibility for $3.2M, overseeing 40+ complex, 18-hour multi-team productions annually across Box Office, Concessions, IT, Facilities, Front of House and Production.
• Championed a full digital transformation by integrating AI, Asana, Airtable and Box into core planning and communications workflows, reducing cycle times by 30% and establishing a scalable, remote-ready operational model.
• Rebuilt a deteriorating volunteer program from the ground up: redesigned governance, onboarding, and SOP systems to scale from a few dozen to 300+ active members delivering 14,000+ annual hours.
• Served as operational translator between board-level strategy and departmental execution, ensuring full alignment between institutional goals and measurable operational outcomes across all seasons.

Chief Operating Officer                                                                                                                                               Mar 2020 – Present

The Fermentation School — Jacksonville, OR (Volunteer)

• Built on-line school on the Thinkific platform for a collective of over 20 global female-identifying food authors and teachers, publishing over 50 courses to over 8,000 students from around the world.
• Building AI into content creation and course coaching for current and future school instructors to maximize student course completion and overall satisfaction while growing market share.

Senior Consultant                                                                                                                                                        Aug 2016 – Feb 2021

5 Dynamics — Austin, TX (Remote)

• Directed global client training programs and led enterprise SaaS sales strategy, driving monthly recurring revenue growth and measurably reducing customer churn through systems-level engagement design.
• Designed and delivered on-site and remote training programs at Airbnb, Autodesk, Capital One, Dell, Facebook, Kaiser Permanente, LinkedIn, NetSuite, Salesforce, Stanford Graduate Programs, UNC Health, and VMware.

Chief Executive Officer & Chief Operating Officer                                                                                     Nov 2011 – Feb 2016

Academy for College Excellence — Aptos, CA (Remote)

• Directed a comprehensive organizational restructuring in response to shifting funding landscapes, managing a $3M program budget and a team of 16 across relationships with 22 partner colleges, achieving a 28% increase in earned income.
• Built and managed lean financial operating models aligning programming strategy with sustainable revenue generation, proving the viability of a mission-driven model to funders and board stakeholders.
• Led sensitive organizational wind-down processes with operational precision and stakeholder trust fully intact, preserving institutional relationships and funder confidence through a high-stakes transition.

Senior IT Program Director                                                                                                                                     Sep 2006 – Nov 2011

Cabrillo College — Aptos, CA (Remote)

• Directed IT strategy and program operations for a 20+ institution community college network, managing cross-functional teams through onboarding, implementation, and ongoing operations within a constrained public-sector budget.
• Maintained consistent delivery performance through shifting fiscal conditions by proactively adapting resource allocation and team priorities without loss of service quality.

Global Operations Director, Enterprise Technology                                                                                   Aug 2003 – Jul 2006

Hewlett-Packard (HP) — Palo Alto, CA (Remote)

• Directed a global team of 50+ project managers and engineers and a budget of $4M, delivering enterprise-scale content delivery platforms, navigating complex matrixed organizational structures across multiple business units.
• Sustained 100% team performance through a major corporate restructuring by removing organizational barriers, championing program value, and maintaining leadership continuity under significant institutional pressure.

Product Manager / IT Architect / Software Engineer                                                                               Jun 1992 – Aug 2003

Hewlett-Packard (HP) — Bay Area, CA / Corvallis, OR / Boise, ID (Hybrid)

• Progressed through 11 years of increasing responsibility across software engineering, enterprise architecture, and product leadership, managing global teams and cross-divisional programs at scale.
• Led a global ISO 9000 manufacturing documentation initiative achieving $1M+ in annual savings; co-invented a solar-powered mobile photo studio for women’s cooperatives in India; architected HP’s foundational XML information model for global e-commerce content.

• cross-functional team leadership
• business process improvement and optimization
• P&L Management
• operations management

communication of difficult or complex topics with clarity

English