Operations & Patron Services
Contact Details
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Summary
Administrative & Operations professional with 8+ years of experience in nonprofit arts and live event environments. My work sits at the intersection of CRM systems, stakeholder relations, and organizational operations, with hands-on experience supporting ticketing, fundraising, reporting, and database integrity. I’m especially interested in roles that connect systems management with people-facing impact.
Education
- Shorter University, 2009 – 2012, BFA Theatre (coursework completed)
- Peachtree Ridge High School, 2004 – 2008, CP Diploma
Experience
- Theatrical Outfit — Front-of-House Supervisor
- 2023–2026 | Atlanta, GA
- Manage ticketing, donations, and patron accounts in Spektrix
- Support reporting and ongoing data accuracy across CRM records
- Maintain internal documentation and workflow consistency across teams
- Horizon Theatre Company — Development & Box Office Assistant
- 2017–2020 | Atlanta, GA
- Built and supported fundraising campaigns in Tessitura
- Generated reports and maintained donor and patron data
- Led database cleanup efforts to improve data integrity
- Additional Experience:
- Mable House Barnes Amphitheatre (Box Office)
- Third Arm Events (Events Staff)
- Godiva Chocolatier (Sales & Ambassador)
Skills
- Customer Experience
- CRM Software
- Client Services
- Spektrix
- Tessitura
- Training & SOPs
- Documentation
- Volunteer Management
- Copywriting
- MS Office
- Google Workspace
- Windows
- MacOS
Specialties
- Client/Patron Services, CRM Admin, Event Coordination, Team Leadership
Spoken Languages
- Basic French, Native English Speaker
Attachments
Free Resume Listing #109334
Operations & Patron Services Resume
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