Designer

• Aug. 2006 Production Design, Fine and Studio Arts

Academy of Art University – San Francisco, California

• Jan. 2004 Bachelor of Arts: Visual Communications (Design)

Collins College – Tempe, AZ

• Sep. 2002 Computer Information Systems

Kean University – Union, New Jersey

• Jul. 2001 Computer Information Systems

NJIT – Mount Laurel, New Jersey

• Jan. 1994 Computer Information Systems

Devry – Woodbridge, New Jersey

Quality Assurance Lead (Qualinfotech / Techpro) Arizona Power Supply (APS); Phoenix, AZ (Remote) – June 2, 2021 – Sep. 13, 2021  

• Provided necessary change and support documentation.
• File management 
• Develop and document QA test procedures
• Test requirement and review within ADO (Azure DevOps)
• Managing QA kickoff meetings 
• Writing Test approaches and Test Plans for the following IBM Products 
  • Maximo (Mobility Application & Forms) 
  • API-Connect – Middleware and application installation testing 
• Managing communication methods & directing initiatives to achieve effective supervision, including, but not limited to in-person meetings; audio, video, and other calls; reports and interaction through Client systems and platforms

Quality Assurance Abbott (Aerotek); Freehold, NJ — Jan. 2021 – March. 2021

• Performed device testing to verify its quality

Web Administrator (Contract), JHD Design LLC; Edison, NJ — Nov. 2019 – Jan. 2021

• Web Server & Database Administration 
• Troubleshooting website problems
• Monitor website traffic

Content Writer (Contract), PwC (Stefanini); Florham Park, New Jersey — Sep. 2018 – Oct. 2019

• Provided necessary change and support documentation.
• Validated and corrected XHTML and Document errors found in AEM (Adobe Experience Manager).
• Release and Deployment of AEM Site (Authoring, Publishing, Dispatching).
•       Evaluation of Fault tolerances, Editor performance, End-user performance, Content management

IS Automation Support (Contract), Firmenich; Plainsboro, New Jersey — Mar. 2016 – Jun. 2018

• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Maintenance of SCCM Application Catalog and Oracle SQL Database for new application(s) release and Deployment.

Artist (Contract / Self Employment), JHD Design LLC; Edison, New Jersey — Jan. 2014 – Mar. 2016

• Develop project budgets for approval, estimating timelines and material costs.
• Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.

Release Management / Technical Liaison, MetLife; Somerset, New Jersey Aug. 2004 – Dec. 2014

• Managed project budgets for approval, estimating timelines for multiple insurance sited throughout the United Stated for Accounts Payable.
• Release Management / Technical Liaison
• Scheduled and facilitated all Release Management meetings 
• Worked with multiple IT teams to create and manage a detailed and intuitive release implementation plan
• Managed weekly / bi-weekly release cycles containing 10-15 projects
• Developed and Administrations of MS SQL Database for Tracking & Ticket Application
• Testing of Platform and Application Stability 
• Collection of Release feedback from stakeholders for continuous improvement
• Worked with developers, Business Owners, Vendors, Executive management & operations Engineers, to manage and execute milestones for each release
• Published release status through weekly Release Management Tracking Site. 
• Designed Processes both written and visual content for review by Business Owners and Management
• Responsible for the overall look and feel of software, content, branding, tools, hardware, and software throughout MetLife’s Field Operations (throughout the United States and Canada)
• Redesigned and integrated Marimba Castanets Tuner into New England Financials (NEF) Sales Force Laptop and Desktop for Software Deployment process
• Managed activities between Release Management and the following functions: Change Management, Problem/Incident Management, and QA/Testing
• Executed BBC’s ITIL based Change and Release Management processes ensuring that there is no disruption or degradation of service during the lifecycle of the change
• Reported on service management, Incident management, Change Management, and weekly initiatives as part of the service plan. Include discussions on business priorities and periodic maintenance planning as part of the service planning meetings
• Managed activities between Release Management and the following functions: Change Management, Problem/Incident Management, and QA/Testing

• iOS
• Active Directory
• Mobile Devices
• Java
• Linux
• Microsoft Windows Server
• Operating Systems
• SQL
• Computer Networking
• Microsoft SQL Server
• Android
• Scrum
• SDLC
• Agile
• Jira
• JavaScript
• User Interface (UI)
• User Acceptance Testing
• Clerical Experience
• QA/QC
• Mobile Testing
• Adobe Creative Suite
• XML
• Business Requirements
• Waterfall
• Test Automation
• Test Cases
• Git
• AWS
• Customer Service
• Project Management
• HTML5
• Data Warehouse
• Application Development
• Scripting
• Project Planning
• User Experience (UX)
• Software Development
• Contracts
• Analysis Skills
• APIs
• Web Services
• Website Maintenance
• Database Administration
• Technical Writing
• Technical Support
• Microsoft Excel
• Microsoft Outlook
• Warehouse Management System
• Warehouse Management
• ERP Systems
• ERP
• SAP
• SAP Materials Management
• Requirements Gathering
• CI/CD
• Supply Chain Experience
• Supply Chain Management
• Oracle
• Pivot tables
• Contracts
• E-commerce
• Root cause analysis
• Logistics
• Cash application
• Computer Operation
• Systems Analysis
• System Design
• Systems Integration
• Computer Hardware
• Inventory Management
• Inventory Control
• Quality Control
• Purchasing
• Time management
• Warehouse experience
• Supply chain
• Calculus
• Algebra
• English
• Supply Chain & Logistics
• Management
• Mac OS
• ITIL
• Databases
• Data analysis skills
• VMWare
• Cloud infrastructure
• Retail sales
• Customer service
• Customer support
• REST
• MySQL
• IP networking
• Network support
• Google Suite
• SSRS
• SQL Server Management Studio
• SSIS
• Maintenance
• Microsoft Word
• Microsoft Office
• Tableau
• VBA

Analytic, design, Illusrtation, innovation technology, Processes, Technology, Visual communication

AIGA, DPMA, IEEE