Chartered in 1746, Princeton currently has enrolled approximately 8100 students (5,260 undergraduates and 2,845 graduate students) and employs approximately 6,900 benefits-eligible employees. As a research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching. Interdisciplinary work is vital to Princeton and is reflected in a full spectrum of academic programs.
Campus Support Services, a division of University Services, provides a broad range of event, performance, venue, access support, and services for the Princeton University community. The Venue Services unit oversees the facility operations of the Frist Campus Center, 701 Carnegie Center, East Pyne/Chancellor Green, Julis Romo Rabinowitz Building & Louis A. Simpson International Building (JRR / LAS), and the Lewis Arts complex.
SUMMARY OF POSITION:
The Venue Associate provides a broad range of venue management support for the Lewis Arts complex, serving as one of two nighttime and weekend facility leads. Working in support of the Venue Manager, the Associate helps coordinate a cross-departmental team to provide house management, production, and facility support. Working collaboratively with Lewis Center for the Arts, Department of Music, and other units within Campus Support Services (CSS), the Venue Associate provides operational support of rehearsals, events, and performances. The Venue Associate has a high profile in the facility and manages the information desk.
The Venue Associate manages a team of 25-30 student workers who provide event and venue support, including guest services, house management, production, and event management and setups. The Venue Associate hires, trains, schedules, and creates work assignments for the student workers.
The Venue Associate oversees the front of house support for events and performances and serves as the house manager and event lead. The Associate is responsible for the guest experience, including seating, accessibility needs, ticketing services, and emergency support. As House Manager, the Associate works closely with the production team and event presenters on event timing and seating plans.
The Venue Associate provides production support for the forum, conference spaces, and studios in theater and dance. These needs could include sound, video, and monitor setups. A background in audio/visual technology is strongly encouraged.
The Associate helps coordinate the service team, including Building Services, Grounds and Building Maintenance, Site Protection, the Service Point, Office of Information Technology, Campus Dining, Print and Mail Services, and Transportation and Parking Services, in providing support services, including building and vehicle access, event logistics and setup, media and technical assistance, facility maintenance, deliveries, and guest services.
The Associate work schedule rotates between daytime and nighttime shifts. During the academic year, support falls heavily on night and weekend hours. A typical nighttime shift is 2pm to 10pm or 3pm to 11pm. During the summer months, daytime support is greatly needed for conference and daytime event support. A typical daytime shift is 10am-6pm.
With an emphasis on service excellence, the Venue Associate will provide broad support for the facility and users of the spaces. The Associate will maintain excellent communications with the Venue Manager, service team, supported departments, and guests. With high visibility and a proactive approach, the Venue Associate is readily available to address the needs of the users of the complex.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Oversight of daily operations of the space, including guest experience, department needs, and event support and supervision of student workers, casual professional staff, and volunteers providing support:
- Maintain a Campus Support Services presence as the Venue Associate at the information desk located in the Lewis Arts complex forum.
- Run nightly operations including posting room assignments for next day events.
- Maintain and update signage for events and building
- Schedule Forum or other events in ArtsVision and the University scheduling system.
- On-site trouble shooting of AV needs for building users.
- Assign building access for Salto and CACS.
- Work with the Department of Music on the daily, Monday through Friday, setup of the Lee Music Room for Orchestra, Jazz ensembles, Sinfonia, and other music setups for rehearsals, concerts, and master classes.
- Coordinating events needs with the Service Point including visitor and vehicle access.
Supervision and scheduling of student workers:
- Hire and manage schedule of student workers to maintain a CSS presence in the building and to support events.
- Train and support students on front of information desk duties, front of house support, equipment, operations, and event setups.
- Host ongoing meetings with student workers to convey all necessary information concerning their work.
House management for events in the arts complex, including supervision of house and ticketing staff:
- Working in collaboration with the production teams, the Associate oversees on the front of house procedures for the performances in the complex, including the Wallace Theater, Hearst Theater, Lee Music Room, and Drapkin Studio.
- Serve as the primary house manager for all events.
- Set up the ticketing system scanners and laptops for all shows that are ticketed.
- Work with the ticketing staff on any ticketing problems that arise before before performances.
- Work with the production staff on the procedures for late seating, opening the house, run times of the show, and any other audience requirements.
Production support and supervision, including management of events in common spaces and supplemental production support for the Department of Music and Lewis Arts complex:
- Build event diagrams for events.
- Build event checklists for specific events.
- Submit work orders or equipment orders in conjunction with scheduled events.
- Coordinate event setup with Building Services.
- Set up and operate rehearsal and event equipment, including podium, speakers, signage, chairs, stands, easels.
- Accept receipt deliveries, catering, food, and equipment.
- Final inspection of site day of event.
Coordination of the Service Team:
- Assist campus partners who perform services that support the facility, including Building Services, Grounds and Building Maintenance, Site Protection, OIT, Campus Dining, Print and Mail Services, and Transportation and Parking Services, in the support of building access, event logistics and setup, media and technical assistance, facility maintenance, deliveries, and guest services.
Other duties as assigned including but not limited to Opening Exercises Support, Reunions Support, and Commencement Support.
The principal duties and responsibilities of the Venue Associate include the ability to be flexible and adaptive to changing needs, ability to work autonomously and with initiative, and adept at problem solving. The Associate must interact effectively with individuals at all levels within and outside the University, and possess the judgment and discretion needed to handle confidential information.
The Venue Associate reports to the Venue Manager of the arts complex. The Venue Associate manages student workers, casual professional staff, and volunteers supporting the events and users of the complex. The Venue Associate works in concert with the other Venue Associate.
The Venue Associate will work closely with the entire Campus Support Services staff, in addition to other University Services units and campus partners:
- Lewis Arts complex
- Department of Music
- Performing Arts Council
- University student employees
- Community Affairs
- Conference and Event Services and University Scheduling
- AV Services
- Campus Dining
- Alumni Affairs
- Office of Information Technology
- The Service Point
REVIEW OF WORK:
The Venue Manager will provide the Venue Associate with a formal annual review and informal ongoing reviews of performance.
- High School diploma and three years of experience in relevant wok.
- Valid Driver’s License
- Demonstrated experience in providing excellent customer service.
- Ability to work collaboratively in a diverse environment.
- Ability to lift 50 pounds.
- Ability to work second shift hours – typically 2pm-10pm or 3pm-11pm.
- Ability to work weekdays and weekends.
- Ability to work with a flexible schedule, including the ability to work early mornings, late nights, weekends, holidays, and long hours.
- Proficient computer skills.
- Associate’s Degree and/or equivalent work experience.
- Experience with performing arts house management and/or ticketing.
- Experience with performing arts production support, including audio, video, staging, and lightning.
- Experience and working knowledge of academic setting.
- Demonstrated experience managing student staff.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS
How to Apply
Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: arts center, coordinator, events, management, and recruitment. States: New Jersey.
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