Graphic Designer/IT Specialist

BFA; ​Music Theatre Performance
Western Michigan University: September 2008 – May 2012

MFA; Music Theatre Performance
Boston Conservatory at Berklee: September 2016 – May 2018

Co-Founder; Graphic Designer
AeroCon Media

I Provide graphic design resources for print and web to various clients (local and remote). Job functions include:
• UI/UX Design for web presence
• Branding and Marketing
• Logo design
• product marketing style guides
View my design portfolio at: aeroconmedia.com/graphics

Genius Bar Technician
Apple – Cambridge, MA

• Provided technical support for Apple products and services
• Performed triage and initial repair for apple hardware
• Assisted in device configuration and activation for Apple mobile devices
• Provided exemplary customer services and support to all Apple customers

Consultation Agent
Geek Squad

• Computer/Mobile device hardware troubleshooting, repair, education and consultation.
• Hardware/software functionality check for ALL product returns (TVs, mobile, computers, accessories, small appliances, home theater, audio devices)
• Working with Geek Squad CMS to setup repairs and service orders.
• Hardware/Software diagnostics, updates and optimizations, OS installations, data transfer and recovery.

Freelance Contractor
GH, LLC

• Designed multiple websites for startup company’s new accessibility software product launch • Designed user interface for new accessibility software
• Designed new product logo, brand elements, and marketing style guide
• Designed printed promotional material, business cards, DVD-ROM cover and case

• 5+ years of experience in all of the following:
• IT Customer Support
• Mobile Device Repair
• Graphic Design
• – Iconography
• – Logo Design
• – Brand Development
• – Web Graphics
• – UI