Remote Box Office Agent

Responsibilities:

Handle inbound and outbound box office calls in a professional and courteous manner
Provide excellent customer service by addressing customer inquiries and resolving issues
Analyze customer needs and recommend appropriate products or services
Upsell products or services to maximize sales opportunities
Maintain accurate and detailed records of customer interactions in the database
Follow call center scripts and protocols to ensure consistency and quality of service
Collaborate with team members to meet individual and team performance targets

Requirements:

• Fluent in English, both written and verbal
• Bilingual proficiency in Spanish is a plus
• Strong communication skills with excellent phone etiquette
• Ability to analyze customer needs and provide appropriate solutions
• Previous experience in a call center or customer service role is preferred
• Familiarity with sales techniques and upselling strategies is an advantage
• Multilingual abilities are highly desirable

Note:

This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $14.00 $16.00 per hour
Expected hours: 24 – 35 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program
• Work from home

Shift:

• Day shift
• Evening shift

Work Location: Remote

Agents must possess and maintain own equipment:  requirements upon request
Fill out an application at https://intelesys.com/ or send a resume to jchoate@spectrumservicesusa.com