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2 Mar 2020

Full-Time Guest Services Manager

IU Auditorium  Bloomington, Indiana, United States

Indiana University Auditorium - jobs

Job Description

Working within our vibrant University community and alongside a strong team including student employees and volunteers, the Guest Services Manager’s primary responsibility is ensuring the safety and well-being of visitors to the Auditorium by coordinating all student and non-student staff, creating and implementing training and programs, and managing event planning and execution efforts for over 200 events per year.

This position serves as the chief guest services officer to over 250,000 guests annually and is responsible for ensuring all visitors receive exceptional service and the Auditorium is presenting the best possible image to its guests, clients, and performers. This position is responsible for hiring and staffing three Auditorium departments and actively supervises two full-time and over 60 part-time front-of-house employees, and 500-600 volunteers. Creates schedules, assigns duties, and procures and delegates resources for all Auditorium public events and programs. Provides assistance and coverage of off-site events handled by the Auditorium’s Event Services unit, including events at Assembly Hall, Memorial Stadium, and other IU facilities. Creates and manages a $300,000 annual budget for Auditorium Concessions, Guest Services, and Building Services departments including payroll, capital expenditures, and contracted services.

Required Qualifications

Bachelor’s degree in Arts Management, Hospitality/Events Management, Business, or a related field and three years of experience in the areas of event management, student affairs, or other related fields.

Demonstrated knowledge of event staffing, crowd management, event security, public assembly facility emergency protocols, and event ticketing. Excellent interpersonal and intercultural communication skills, including the ability to establish and maintain internal and external relationships, communicate effectively verbally and in writing, and effectively and tactfully deal with the public, donors, sponsors, and VIPs. Possess an interest, enthusiasm, and affinity for working with people. Ability to work well in multicultural teams and with diverse constituencies. Self-motivated orientation. Ability to work well under pressure, and to handle several projects at one time. Ability to exercise good judgment, excellent problem solving skills, and strong diplomacy skills. Knowledge of effective management principles, including human resource and supervisory. Ability to interpret, implement, and create written procedures and policies. Ability to assess office needs (make recommendations on staffing, equipment, and other program requirements). Experience ensuring compliance with the Americans with Disabilities Act and Life Safety Code. Strong organization, computer, and financial management skills.

Working Conditions

Must be able to move through a crowded multi-level facility and stand for prolonged periods of time. This job often requires working on evenings, weekends, and holidays.

Applicants are strongly encouraged to apply by Monday, March 23rd, 2020.

Please apply at:    Job Opening ID 291677


Full-Time Job in Arts and Culture:
Guest Services Manager
  IU Auditorium
   Bloomington, Indiana, United States

Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: management, manager, and university. States: Indiana.

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