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5 Jan 2020

Part-Time Gallery Assistants – Museum

Whitney Museum of American Art  New York, New York, United States

Whitney Museum of American Art - job posting

Job Description

Be a part of the customer-service team responsible for creating warm, welcoming and positive in-gallery experiences for all our visitors.

Gallery Assistants are stationed throughout the Museum galleries and are responsible for initiating conversations with visitors to promote understanding of the Museum’s visitor policies, exhibitions and onsite amenities – all in a friendly, knowledgeable and professional manner.

We’re looking for enthusiastic “people” people eager to assist our visitors in making the most of their Museum experience. We seek talented people of all backgrounds—the Whitney Museum of American Art values diversity of cultures, races and ethnicities gender expressions, and abilities.

Why you should apply

Not an art expert? Not a problem. Enjoy paid enrichment opportunities designed to help you develop a deeper understanding of the Whitney’s history, mission and exhibition program
Paid professional development opportunities designed specifically for our public-facing staff
Mentor-focused managers, eager to see you succeed
Competitive starting salary with yearly step increase awarded to staff in good standing
Wellness program offering discounted gym and Citibike memberships, onsite meditation sessions, staff wellness fair and more
With a Whitney staff I.D., you can enjoy
Complimentary admission to most NYC museums and cultural attractions
Complimentary guest tickets to the Whitney for your friends and family
Discounts at onsite and local restaurants and shops


Welcome visitors warmly to the galleries with a smile and a “hello!”
Actively initiate conversations with visitors, answer visitor questions and respond to visitor needs
Act as an ambassador for the Museum and the neighborhood by sharing information about education programs, dining options, our Shop, membership, and the overall exhibition program with visitors. You don’t need to be an art expert, but you do need to be a “Whitney Museum” expert
Maintain the integrity of the Whitney’s galleries by ensuring that visitors understand appropriate onsite conduct and the Museum’s visitor policies. Escalate policy breaches to Security, when necessary
Keep an open line of communication with colleagues across the Visitor Experience Department, including Security, Facilities, Volunteers, Visitor Services, Member Services and Retail
Other duties as required


Friendly, outgoing, and professional attitude
Genuine interest in customer service and public-facing roles
A minimum of 1-2 years customer service experience
Excellent communication and empathetic listening skills
Ability to stand for extended periods of time
Must be available to work at least two of the three following days regularly: Friday, Saturday, Sunday
Interest in arts and culture a plus
Bi-lingual a plus


Part-time schedule, up to 25 hours per week. Must be able to work holidays, early and evening hours, and at least two of the three following days regularly: Friday, Saturday, Sunday

A mandatory orientation will take place on February 4 and 5 and schedules go into effect starting February 6.

About the Visitor Experience Department at the Whitney

The Whitney’s Visitor Experience Department is comprised of the Museum’s public facing teams: Visitor Services, Gallery Assistants, Retail, Security, Theater, and Facilities. Members of the Visitor Experience Department together strive to create a positive and welcoming environment for visitors by acting as ambassadors for the Whitney and surrounding area, and taking a genuine interest in visitors’ needs. We aspire to provide exceptional and seamless customer service at every point along the visitor journey, and to create an internal culture of pride in ourselves, each other, and the institution.

About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

How to Apply

Please apply through the Museum’s website:

Part-Time Job in Museum and Gallery:
Gallery Assistants – Museum
  Whitney Museum of American Art
   New York, New York, United States

Job Categories: Museum and Gallery. Job Types: Part-Time. Job Tags: assistant, communication, culture, exhibition, gallery, and museum. States: New York.

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