Director of Operations
We are excited to welcome into our Auditorium family a dynamic team member who can uphold our reputation of providing expert and professional event and operational management, serving and engaging with a diverse array of artists, tours, clients, and guests. Known for its presentation of a wide variety of events from the latest popular concerts and Broadway attractions to university ceremonies and conference events, IU Auditorium is a 3,200-seat proscenium venue that has been a model of campus and community programming and engagement since it opened in 1941.
Department Specific Responsibilities
- Responsible for leading all aspects of venue management, safety, and security at IU Auditorium and its off-site venues.
- Oversees the planning and management of events, ensuring the development and implementation of innovative and cost-effective systems.
- Serves as the primary steward of the facility, the front- and back-of-house operations, food and beverage operations, regular building operation and maintenance, and major capital improvements.
- Collaborates with and advocate for internal and external stakeholders who utilize the Auditorium venues and ensure that each and every guest experiences high-quality facilities and services.
- Establish and/or maintain the highest standard of event and production values possible.
- Oversee and manage all venue operations, including backstage, front-of-house, concessions, hospitality, security, and maintenance teams, ensuring facilities are properly and efficiently utilized.
- Inspire, mentor, evaluate, and guide a high-performing team that supports the Auditorium’s mission and strategic plan, a culture of inclusion, growth, continuous improvement, and values staff well-being.
- Directly supervise the Assistant Director for Events and four full-time IATSE-represented appointed stagehands. Participate in annual local stagehand union negotiations. Ensure specialty training and certifications in compliance with federal law, industry standards, and university regulations.
- Review and evaluate information and contracts for prospective and booked events, providing advice to programming and booking team members regarding feasibility of events.
- Ensure all advance work is completed in a timely and professional manner.
- Review and advise on estimates and schedules for labor, production, catering, and other backstage expenses, negotiating work-rule implementation with touring production and local stagehand staff.
- Review and approve purchasing requisitions and purchase orders for event-related rental/supplemental equipment.
- Build, implement, and maintain innovative policies, procedures, and processes that elevate service and support to all internal and external stakeholders.
- Ensure backstage meals and hospitality catering menu proposals are provided to touring staff and promoters, and that changes and information flow between all entities are well-managed.
- Serve as a liaison between visiting artists/staff/clients and Auditorium staff, advising on appropriate resolution as needed.
- Commit to customer satisfaction with a high value on multiple stakeholder needs, anticipating challenges, and developing appropriate solutions.
- Verify that facilities are managed in compliance with codes, ordinances, regulations, laws, and other requirements.
- Research and develop opportunities for shared inventory, services, and resources to ensure economies of scale and create impactful efficiencies within the Auditorium operation and Bloomington campus.
- Develop and maintain long-term capital planning for all venues, including plans for repair and replacement of assets.
- Oversee the maintenance of production equipment and stage-related areas of the facility, ensuring necessary inspection records are maintained. Manage backstage and production-related capital investments and equipment purchases, and ensure the proper maintenance, repair, and installation of these systems and other technical assets.
- Develop and manage the backstage/production departmental budget and oversee and advise on the preparation of other operational-related accounts.
- Regularly review all operational-related financials and provide concise, relevant, and timely updates to fulfill policy-setting and decision-making responsibilities.
- Sustain ongoing self-directed education in order to stay current regarding new trends and developments in theatre, facility, and event-related techniques, trends, processes, and equipment.
- Provides day-to-day operational management of event services staff.
- Establishes short-term operational objectives.
- Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
- Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
- Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
- Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
- Ensures and provides training to assigned staff to improve event services; researches and identifies development opportunities for assigned staff.
- Researches and stays up-to-date on new industry event services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.
- Bachelor’s degree in business or related field
- Bachelor’s degree in performing arts, venue management, events, hospitality, and/or technical production
- 2 years in business, conferences, events, customer service, or related field
- 5 year’s experience in a venue that hosts large-scale professional tours and events
Combinations of related education and experience may be considered
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Excellent collaboration and team building skills
- Excellent organizational skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Highly thorough and dependable
- Ability to demonstrate a high level of accuracy, even under pressure
- Demonstrates ability to maintain confidential information
- Demonstrates customer service skills
- Commitment to working with people from diverse backgrounds and commitment to cultural competency
This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.
This job often requires working on evenings, weekends, and holidays.
Apply at: jobs.iu.edu job ID 301671
Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: director, Director of Operations, and management. States: Indiana.
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