Customer Service Retail Associate

The Compleat Sculptor, Inc. – New York, NY

About Us

The Compleat Sculptor is one of the world’s premier suppliers of sculpting tools, stone, specialty art materials, and classes. Based in Manhattan, we serve artists, schools, museums, and film studios worldwide. With over 30 years in business, we pride ourselves on providing high-quality products and exceptional customer service to creative professionals!

Position Overview:

As a Customer Service Retail Associate, you will ensure that customers are assisted and orders are picked accurately. This role is ideal for someone detail-oriented, energized, helpful, and eager to learn about materials in a creative industry.

Looking for Part Time (4 day) OR Full Time (5 day) availability.

Responsibilities:

Assisting customers in-store

• Help them locate items
• Explain products or find someone to assist
• Ring through items on register carefully and accurately

Assisting customers on the phone

• Answer questions or redirect their call
• Help them place an order

Picking online orders

• Locate items in the store and bring to correct location
• Verify order accuracy (color, size, quantity, and variation)
• Hand off orders to correct customers
• Bring orders up to curbside customers

Requirements:

• Strong attention to detail and multi-tasking skills.
• Effective communication skills to coordinate with fellow employees and managers about time-sensitive issues.
• Ability to lift and move items up to 50lbs, stand for extended periods, and perform repetitive tasks.
• Basic iPad skills.
• Customer service or sculpting/makeup experience a plus!

What We Offer:

• On-the-job training in customer service systems as well as materials.
• Opportunity to work in a creative, art-focused environment.
• Employee discounts on tools, materials, and encouragement to take classes!
• Full-time employees are eligible for comprehensive health benefits
• Flexibility in schedule, paid sick leave for all employees
• Transit benefits for all employees
• Room to grow in operations, logistics, and customer service.

Wage starts at $18-21/hr depending on customer service or materials experience with room for growth over time.

Please email ZoeN@sculpt.com or call 212-243-6074 and ask for Zoe to apply!