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16 May 2022


Assistant Director for Events

Indiana University Auditorium  Bloomington, Indiana, United States

Job Description

We are excited to welcome into our Auditorium family a dynamic team member who can lead our events, guest services, and service maintenance teams, uphold our reputation of providing expert and professional event and guest services, and serve and engage with a diverse array of artists, tours, and local clients.

For more information about the Auditorium, visit

For information about the generous benefits offered by IU, click

Job Summary

Department Specific Responsibilities

  • Responsible for the operational and financial success of over 250 events annually occurring at the Auditorium and its offsite venues and programs.
  • Responsible for the marketing, sales, booking, and logistics for all facility rental events at IU Auditorium and its ancillary venues, and coordinates scheduling of events, maintaining the master calendar for IU Auditorium and its offsite venues.
  • Directly supervises the IU Auditorium Guest Services and Events departments, as well as the hospitality team, and ensures that all event staff members are adequately trained in client and guest service, safety, security, and other areas that affect the quality of the event experience.
  • Primary liaison between venue staff and clients for public and private events (including performances, lectures, receptions, concerts, IU Board of Trustees meetings, and other high-profile functions), and interacts frequently with donors, performers, university and community clients, VIPs, and the general public.
  • Upholds the values of the student-staff partnership, creating and supporting student development opportunities for employees, volunteers, and clients.
  • Responsible for preparing event budgets, estimates, license agreements, final billing/settlements, and reports.
  • Assists with negotiating third-party vendor contracts, including concessions, equipment, parking operations, security, and event-related software, and builds and maintains relationships with various other vendors who are essential to the successful presentation of events.

General Responsibilities

  • Provides day-to-day operational management of event services staff.
  • Establishes short-term operational objectives.
  • Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
  • Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
  • Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
  • Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
  • Ensures and provides training to assigned staff to improve event services; researches and identifies development opportunities for assigned staff.
  • Researches and stays up-to-date on new industry event services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.




  • Bachelor’s degree in business or related field



  • 2 years in business, conferences, events, customer service, or related field


  • 5 years experience in guest and client services with demonstrated competency in planning and organizing operational logistics of performing arts, banquet, and other events at mid- to large-scale venue highly desired.

Combinations of related education and experience may be considered



  • Proficient in English written and verbal communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Excellent collaboration and team building skills
  • Excellent organizational skills
  • Effectively coaches and delivers constructive feedback
  • Instills commitment to organizational goals


  • Ability to represent IU in a professional and team-oriented manner
  • Flexibility to work in a fast paced, dynamic environment, and able to work under stress while projecting a feeling of confidence and competence to others
  • Demonstrates a high level of accuracy, even under pressure
  • Demonstrates ability to maintain confidential information
  • Demonstrates customer service skills
  • Proficiency in Microsoft Office, Excel, and database applications and the ability to effectively use two-way radios and other event-related equipment
  • Highly thorough and dependable
  • Must emphasize pride in their work, fun in the workplace, and a positive approach to attaining and exceeding goals.

Working Conditions

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 lbs. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. This role requires the ability to move quickly up to five miles during the course of a normal shift through crowds, ascend and desend to different floors of the building, and in all weather conditions. The person in this role must be able to perform the essential functions with or without an accommodation.

This job often requires working on evenings, weekends, and holidays.

Candidates are encouraged to apply by Wednesday, May 25, 2022

Apply at:   Job ID 300493


Full-Time Job in Other:
Assistant Director for Events
Indiana University Auditorium
 Bloomington, Indiana, United States

Job Categories: Other. Job Types: Full-Time. Job Tags: assistant director, communication, director, events, and performing arts. States: Indiana.

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