Full-Time Job Deputy Director of Operations
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Rose Spano Iannelli / firstname.lastname@example.org
Spano Pratt Executive Search
The Deputy Director of Operations (DDO) position is a key member of the Senior Management Team at the Milwaukee Art Museum. The DDO is responsible for overseeing the day-to-day operations of the Museum and manages the financial budget and revenue for the Museum Store, Food & Beverage, Campus Facilities & Grounds, Campus Security & Safety, and the O’Donnell Park, garage and Pavilion. The DDO guarantees the smooth operations of all MAM campus grounds and provides the leadership, management and vision necessary to ensure that the Museum has the proper operational controls and efficiencies, administrative and reporting procedures, and people systems in place to effectively grow the organization. The DDO also works closely with the Museum Director to lead and implement the strategic planning efforts of the Museum.
The Milwaukee Art Museum is the largest art museum in the state of Wisconsin, housing a Collection of more than 30,000 works and hosting an impressive lineup of internationally regarded exhibitions. The Museum sees almost 400,000 visitors each year, with nearly 21,500 holding annual Museum memberships. The Museum’s stellar art education program serves over 50,000 youth each year through programs, tours, and internships.
The 341,000-square-foot Museum includes the War Memorial Center (1957) designed by Finnish-American architect Eero Saarinen, the Kahler Building (1975) by David Kahler, and the Quadracci Pavilion (2001) created by Spanish architect Santiago Calatrava. In 2015, the Museum unveiled a $34M project that transformed the visitor experience through enhanced exhibition and public spaces, as well as new galleries.
Four floors of over forty galleries of art are rotated regularly with works from antiquity to the present in the Museum’s far-reaching Collection. Included in the Collection are 15th– to 20th–century European and 17th– to 20th–century American paintings, sculpture, prints, drawings, decorative arts, photographs, and folk and self-taught art. Among the best in the nation are the Museum’s holding of American decorative arts, German Expressionism, folk and Haitian art, and American art after 1960. The Museum also holds one of the largest collections of works by Wisconsin native Georgia O’Keeffe.
Important artists represented include Nardo di Cione, Francisco de Zurbarán, Jean-Honoré Fragonard, Winslow Homer, Auguste Rodin, Edgar Degas, Claude Monet, Henri de Toulouse-Lautrec, Pablo Picasso, Jóan Miro, Mark Rothko, Robert Gober, and Andy Warhol.
• Oversee and provide day-to-day leadership and management to all reporting outlets within the museum.
• Responsible for driving the designated museum outlets to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes internal and external.
• Provides timely, accurate and complete reports on the operating condition of the museum to the Museum Director and the Senior Management Team.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Assist the Museum Director in leading and implementing the strategic planning efforts for MAM.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate, lead, and mentor a high performance management team.
• Review and negotiate all operationally related contracts and act as primary point of contact.
• Assess and manage risks, monitor and ensure adequate coverage for all aspects of Museum operations.
• Participate in expansion activities (investments, purchases, property acquisitions, etc.)
• Manage relationships with partners/vendors.
• Assist the CFO with financial projections and analyses of any operational expenses.
• Helm budgeting and allocation efforts of reporting outlets. Ensure designated accuracies on Power Plan.
• Ensure all departments in retail are using our point-of-service retail software TAM (Technological Assistant Manager) properly.
• Effectively work with the board and board committees to achieve business goals.
• Instill an environment of customer service excellence.
• Leverage physical assets to achieve maximum aesthetic appeal, safety and efficiency.
• Ability to work cross functionally to achieve mutual goals.
The Deputy Director of Operations requires candidates to have excellent interpersonal skills, be systematic, meticulous, patient, a self-starter and work well under pressure. Manages time efficiently, analyzes and solves problems independently and if necessary, collaboratively. Ability to be flexible and embrace changes within this position, due to departmental priorities. Ability to work with a wide variety of people in order to achieve the goals of the Museum.
In addition, the position requires a Bachelor’s degree in business or related field (Master’s degree preferred), at least eight years of strong operational experience and at least five years in a senior management role.
Additional Eligibility Qualifications
1. Demonstrated experience in financial planning and analysis with previous experience overseeing retail businesses, food and beverage and operation of facilities.
2. Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
3. Excellent people skills, with an ability to partner with a dynamic leadership team.
4. Possess personal qualities of integrity, credibility, and commitment to the museum’s mission.
5. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
|• Job Title:||Deputy Director of Operations|
|• Job Type:||Full-Time Job|
|• Employer:||Milwaukee Art Museum|
|• Location:||Milwaukee, Wisconsin, United States|