Patron Services & Communications Manager

The Grammy-winning Phoenix Chorale seeks an individual who is personable, organized, creative and detail-oriented for the position of Patron Services & Communications Manager, as one of two full-time staff.
This person must be a self-starter, responsible for managing and creating the public-facing communications and daily interactions for, and on behalf of, the Chorale.

The main responsibilities of this position include:

• setting up, running and tracking the box office
• assisting patrons on the phone, by email and in-person
• coordinating the production and design of the season’s marketing activities, concert programs and formal fundraising campaigns and tracking results
• creating a regular flow of social media and newsletter communications
• ensuring timely and appropriate donor acknowledgements from well-maintained donor records
• steering the front-of-house volunteer program

This is a full-time position, with a hybrid weekly schedule currently requiring min. 3 days in our Phoenix office. During the concert season, some nights and weekends are required.

Salary range:
$42,000 to $50,000 DOE.

Benefits:
Health, Vision & Dental Insurance, Employee Assistance Program, Generous Flex PTO allowance + office closure days.

Skills & Experience:

• A minimum of a Bachelor Degree or equivalent
• Minimum of three (3) years in non-profit or professional marketing or fundraising environment or equivalent experience
• Familiarity and comfort with: Direct mail systems (Constant Contact, Mailchimp, etc.); donor management and box office platforms; Microsoft Office (Excel and Word); GSuite; website publishing tools; current social media content format & posting techniques; shared cloud-based filing systems; learning new software.
• Strong time management skills and ability to work independently to manage and meet deadlines
• Fluent and compelling written and verbal communication skills
• Prior experience as an intern or supervising interns a plus
• Prior non-profit arts experience as paid staff or volunteer a plus
• Video editing / photography/ graphic design a plus

To apply, please send your CV or resume and cover letter to search@phoenixchorale.org.
Work samples may be requested from you in the 2^nd round.