Development and Box Office Associate

Overview

The Development and Box Office Associate is responsible for management of donor information and benefit fulfillment, and will assist the Director of Development with gift entry, gift acknowledgments, special events and grant tracking. In addition, the associate will oversee box office administration, managing sales through the Salesforce/Patron Manager database, building events in Patron Manager in coordination with development, education, and production and creating data reporting data for all sales events and development reports.

Responsibilities

Development

• Maintain PatronManager, including processing donations, entering data, pulling reports, and reconciling monthly reports with accounting reports.
• Manage acknowledgement letters for donors up to the $1000 level and facilitate/track donors’ receipt of incentives, privileges, and other benefits offered at their giving level.
• Reliably manage grant deadlines and reporting.
• Assist the Director of Development crowd-funding activities such as Do More 24 and Giving Thursday and consider other online fundraising possibilities, such as donations by text or other online payment platforms.
• Provide support for annual benefits in DC and NYC.
• Occasionally assist at other social gatherings for donor cultivation, recognition, and stewardship, ranging from intermission cocktails for donors of specific giving levels to cultivation dinner parties in private homes.
• Occasionally greet and interact with donors in social settings.
• Assist with logistics for all development stewardship events, including, but not limited to ticketing, marketing, catering, entertainment, technical needs, decorations, transportation, etc.
• Provide additional support to the Director of Development, as required

Box Office

• Build events in Patron Manager, the company’s Customer Relationship Management software
• Prepare and maintain seating maps for all performance locations
• Advise and assist with the implementation, reporting and generation of event reports
• Monitor and process all ticket orders on phone and email and ensure resolution of all patron inquiries
• Ensure that the ticketing systems records are maintained and accurate
• Coordinate with Development Director and Production Manager to complete all requests of special guests, e.g., complimentary tickets, critics, etc.

• Prepare sales reports for all ticket sales and comps on a weekly basis and reconcile reports with accounting reports

Qualifications:

• Bachelor’s degree and experience working with Salesforce or a comparable CRM
• Flexibility and the ability to prioritize and manage multiple tasks
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and development/box office databases; Patron Manager experience a plus
• Commitment to working as part of a small team and to embracing new ideas
• Ability to connect with donors and other Opera Lafayette community members in social settings
• Love for, and knowledge of opera is highly desirable
• New hires must be fully vaccinated against COVID-19

Benefits

• flexible schedule and/or hybrid work arrangements available

To Apply:

Applicants for this position should send chronological resume and separate detailed cover letter in PDF or Word format to operalafayette@operalafayette.org with “Box Office/Development Associate” in the subject line.