Box Office Associate

ABOUT THIS POSITION

IAC is seeking a highly motivated, efficient, welcoming, and organized Box Office Associate to join the Front-of-House team for the Irish Arts Center. As the primary point of contact for our guests, our Front-of-House team plays a vital role in ensuring a warm, welcoming, enjoyable, and safe experience for all audiences at all IAC events. The ideal candidate will exhibit excellent interpersonal and customer service skills, attention to detail, perform well under pressure, and be a creative, on-their-feet problem solver, in addition to being comfortable with technology and ticketing systems, chiefly Tessitura and Square. Box Office Associates are also responsible for selling Artist Merchandise.

This is a part-time position with variable hours depending upon programming and event operational needs. Box Office Associates work alongside the Box Office Manager and report to the Audience Services Manager. Must be willing to work nights, weekends and holidays as venue schedule requires.

In this role you will be responsible for: 

• Assisting with immediate pre-show ticketing duties, including working with customers at the Box Office desk, collecting complete and accurate data from customers, ensuring quality data maintenance, distributing Will Call tickets, and troubleshooting any day-of-show issues.

• Selling and processing all ticket sales in Tessitura, including single tickets, memberships, and exchanges.

• Completing end-of-shift reporting duties, including but not limited to ticket sales, event attendance, and merchandise sales.

• Maintaining the highest level of customer service by efficiently and effectively assisting guests with any questions or problems and trouble-shooting ticketing issues.

• Assisting guests with merchandise-related questions and processing sales through the POS system (Square).

• Counting and restocking inventory.

• Performing administrative duties, including customer service communications and data entry/cleanup.

• Informing guests about the location of the restrooms, refreshments, and exits.

• Receiving artists, guests, and students to the Irish Arts Center café and lobby.

• Keeping track of building activity and foot traffic.

• Staying up to date on our donor programs, benefits, promotions, and programming for all Irish Arts Center programming.

• Welcoming visitors in a polite and friendly manner and directing them towards their destinations.

• Other duties as assigned.

Part-time starting late-January 2025. Box Office shifts pay is $20.00/hour. Typical BO shifts are 4 to 5 hours per event. Weekly schedule is dependent upon onsite programs and can range from 2-6 shifts.

Qualifications

• Experience with Ticketing and POS systems (Tessitura and Square highly preferred).

• Previous box office experience in a performing arts venue especially preferred

• Retail or sales experience is preferred.

• Candidate should have cash handling experience.

• Proficiency with Excel and other Microsoft Office applications preferred.

• Effective verbal and written communication skills.

• Ability to stay calm under pressure and create a positive atmosphere.

• Ability to treat all guests, staff, and artists in a respectful and inclusive manner.

• Fire Guard certification or a willingness to attend training a plus.

• Work in a performance space is a plus and love of the arts is a must.

To Apply

Please send a resume and cover letter in a single PDF file to applications@irishartscenter.org.
In the subject line, please write the job title and where you found the job post. For example, “Box Office Associate, /irishartscenter.org”

ABOUT IRISH ARTS CENTER 

Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City (near the corner of West 51st Street and Eleventh Avenue), IAC presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial, and socioeconomic backgrounds.

 Work Environment 

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk for extended periods of time; talk and hear; lift and/or carry up to 25lbs; walk, sit, bend and squat; view items at a close and distant range.

As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our staff. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.