Manager of Marketing, Communication & Visitor Services

Mildred Lane Kemper Art Museum at Washington University in St. Louis

Position Summary

The Manager of Marketing, Communications & Visitor Services at the Mildred Lane Kemper Art Museum in the Sam Fox School of Design & Visual Arts is a creative, self-directed individual responsible for developing and implementing marketing and communication strategies to promote the local, national, and international reputation of the Museum and to build the Museum’s audiences. This position oversees visitor services, including the operations of the Coffee Bar, Museum Shop, and rental events, and the membership program in conjunction with University Advancement. In support of the goal of raising the profile of the Museum, the position coordinates with the Sam Fox School’s Communications Office and the University’s offices of Advancement and Marketing & Communications. As part of the Museum’s senior staff, this position participates in strategic short- and long-term institutional planning and represents the Museum on campus, regionally, nationally, and internationally. The position reports to the Head of Publications.

Job Description

Candidate is required to submit work samples.

Primary Duties & Responsibilities​

1. Develops, manages, and directs marketing and communications, coordinating a cohesive institutional identity:

• Ensures that all communications, including media relations, advertising, promotions, graphics, and digital communications, are working together in concert;
• Finds creative ways of reaching target audiences to market both specific programs and the Museum in general;
• Research market and visitor analytics to help evaluate the effectiveness of marketing and communications strategies.

2. Serves as project manager and supervisor for content creation and marketing communications:

• Manages the creation, design, and production of seasonal print communications, including the Museum’s biannual newsletter and event related announcements;
• Creates, manages, and sustains an impactful online presence through social media, website, and targeted email marketing;
• Establishes and ensures adherence to budgets and schedules;
• Contracts and works with a variety of outside service providers, including designers, printers, and advertising venues;
• Supervise the part-time Digital Initiatives and Marketing Coordinator.

3. Oversees visitor services and events and the management of the membership program in coordination with the Sam Fox School Advancement team. Supervises the Events and Retail Coordinator and the Visitor Services and Membership Coordinator.

4. Works with the Same Fox School Communications office to coordinate communications, cross-marketing, and messaging for greater impact for both the Museum and the School. Works with the University Marketing & Communications office to raise public awareness of the Museum and its programs locally, nationally, and internationally. Networks with other University communications staff to raise awareness of the Museum across campus and meet shared marketing goals.

5. Performs other duties as assigned.

Preferred Qualifications

• Master’s degree in art history, English, communications, marketing, or equivalent.
• Three years non-profit marketing and communications experience; museum experience.
• Five years marketing and communications experience; museum marketing and public relations.
• Excellent oral and written communication skills.
• Experience translating scholarly content into accessible and engaging content for a broad variety of audiences.
• Creative initiative in developing and implementing marketing and communications strategies.
• Ability to convey the Museum’s identity to its various constituents.
• Ability to create positive visitor experiences for diverse audiences.
• Ability to manage multiple projects simultaneously.
• Strong diplomacy skills in interacting with donors, visitors (VIP, general public, faculty and students), and colleagues in the museum profession.

Required Qualifications

• Bachelor’s degree in communications, marketing, journalism, business administration, English, or related field.
• Three years of progressive responsibility in related area.
• Candidates are required to submit work samples.

Grade

G11

Salary Range

$52,000.00 – $88,800.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: hr.wustl.edu/benefits/

To Apply

The application and job description can be found here. 

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.