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16 Nov 2023


Front of House & Event Manager

Northrop, University of Minnesota

 Minneapolis, Minnesota, United States

Northrop, University of Minnesota jobs

Job Description


Position Overview:

This is a 100%-time Civil Service position (classification 8422EV, Campus Operations Pro 2 – Event Management). The Front of House & Events Manager is one of two positions that reports to the Audience Services Manager. This position shares the responsibility for all aspects of managing the audiences in the Carlson Family Stage & the Best Buy Theater including providing a safe, comfortable, and welcoming environment for a wide variety of people. This individual must enjoy & be comfortable working in a venue with a wide variety of presentations during various days and times. This position also manages events within all public & private spaces. The ideal candidate is organized, detail oriented, has a welcoming approach, is passionate about Northrop’s mission and vision, and upholds Northrop’s values.


Responsibilities / Duties of Position:


House Management (65%):

  • Lead the Front of House staff and volunteers in the Carlson Family Stage & the Best Buy Theater.
  • Recruit, hire, train onboards, and schedule paid ushers .
  • Coordinate with visiting companies, Box Office, Stage Management, Concessions & Merchandise sales to guarantee communication and planning is accurate, updated, and consistent.
  • Lead a security team during on stage performances & events.
  • Effective communication skills and experience interfacing with a wide range of professionals, students, staff, faculty, artists, agents, promoters, patrons, donors, and others in an outgoing and friendly manner.
  • Maintain the arrangement and appearance of public spaces, including study lounges.
  • Secure and coordinate accessibility services including ASL, Audio Description, Captioning as well as Slido, a communication website.
  • Serve as a Digital Front of House for online events.
  • Complete Event Report after each event & track daily building attendance
  • Serve as a liaison among multiple departments to guarantee the highest quality of customer service in a safe, clean, and unique environment.
  • Work with Stage-Management, Box Office, and Front of House staff to activate the running of the show or event. (AKA “Calls the Show”).
  • Collaborate with other Northrop staff members to research, create, implement, and evaluate a comprehensive organizational customer service program.


Event Management (30%):

  • Serve as the Event Coordinator and/or assist in creating & executing floor plans of spaces used for private events, receptions, meetings, lectures.
  • Ensure floor plans, event timetables and specific information are shared with internal and external individuals including catering management & staff.
  • Lead a team to physically set up tables, chairs, podiums, and signage prior to events and restore rooms at the end of events.
  • Provide general support by assisting to coordinate guests, faculty, staff, and students using spaces throughout the Northrop building.


Other (5%):

  • Provide staffing support at Northrop events and performances, as necessary.
  • Serves on Northrop Employee Committees on a rotating basis, representing the Front of House Department and serving as an advocate while accomplishing the committee goals.
  • Assists in all deliveries and pickups to and from Northrop.
  • Perform other duties as assigned n contributing to the mission of Northrop.



  • Bachelor’s degree and two or more years of combined experience working in a public venue and or theater with customer service as a focus or a combination of related education and experience to equal six years.
  • Ability to work on your feet in a multi-level building using stairs; use a 2-way radio; and lift to 50 lbs.
  • Experience in recruiting, hiring, training, and evaluating paid & volunteer ushers.
  • Experience/proficiency in Microsoft Word, Excel, Access, and Google Suite
  • Strong organizational skills and extreme attention to detail.
  • Proven skills in making decisions, and self-directing work activities; responding to internal and external constituents, establishing positive working relationships, and responding in a timely manner to all.
  • Experience coordinating medical emergencies, facility evacuations, patron issues involving the Police & Fire Departments.
  • Ability to de-escalate or reduce the intensity of a conflict or potential physical situation.
  • Experience managing confidential materials and information with sensitivity and discretion.



  • Experience in a performing arts-related organization.
  • Experience in customer service in a hospitality venue.
  • Experience working with student employees.
  • Possess a calm demeanor and professional image, with excellent customer service, verbal, and written communication skills.
  • Training in AED & CPR

WORKDAYS: Variable, Sunday to Saturday with flexible days off

WORK HOURS: 40 hours/week with some overtime possible; variable including weekdays, weekends, and evenings.

The employer reserves the right to change or add job duties to this position as long as the changes and/or additions are consistent with the job classification. The University of Minnesota is an equal opportunity educator and employer.


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Full-Time Job in Arts and Culture:
Front of House & Event Manager
Northrop, University of Minnesota
 Minneapolis, Minnesota, United States

Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: events, management, manager, performing arts, theatre, and university. States: Minnesota.