Box Office Assistant

The Box Office Assistant is responsible for assisting patrons with ticket purchasing and delivery and providing information pertaining to the venue and/or event.

Responsibilities:

• Process phone, mail, online and Box Office sales of tickets and member subscriptions.
• Process purchases through various methods; including cash, credit, checks and gift certificates
• Assist customers using ticketing software
• Assist with guest management
• Distribute tickets
• Process ticket exchanges
• Assist patrons with seat selection
• Resolve issues as they arise, and escalate concerns to management when necessary
• Respond to inquiries related to show and ticket information
• Provide information on productions via phone, email and in person at the Box Office

Job Requirements:

• Excellent oral and written communication skills.
• Strong interpersonal skills
• Knowledge of technology.
• Proficiency in software including: computerized box office system, MS Word, and MS Excel is preferred
• Detail oriented
• Strong customer service skills
• Ability to work independently
• Flexible work schedule, including evenings and weekends

Salary: $20 – $25 per hour (depending on qualifications and experience)

To apply: Email info@penguinrep.org