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30 Dec 2019

Full-Time Box Office and Group Sales Manager

Bethel Woods Center for the Arts  Bethel, New York, United States

Bethel Woods Center for the Arts - jobs

Job Description

Job Purpose:

To provide office support, following procedures, quality standards, needs and applicable local, state and federal regulations while under the supervision of the Senior Manager of Ticketing. Assists with managing a box office operation for a large activity center or performing arts Center.


Special Duties/Tasks:

Staffing: Scheduling

  • Training and continual motivation.
  • Payroll reporting of time and punches.
  • Obtaining as much customer data as possible without hindering speed of service.
  • Overtime and cost minimization.
  • Perform exit interviews of box office staff to assist in season evaluation.
  • Manage museum lobby during off season, including routine checks of exhibit, and guest book.
  • Proper maintenance of ATM machines, including reports and reconciliation.
  • Maintain the Box office environment as a respectful, enthusiastic, positive and friendly workplace.


Sells and/or supervises the sale of tickets:

  • Accounts for all ticket sales in accordance with rules and regulations, utilizing sound accounting practices.
  • Responsible for customer relations at the ticket windows and over the telephone. Maintains good public relation with patrons.
  • Assist Director of Ticketing with the annual archiving of Archtics Database.
  • Create, maintain and troubleshoot all events on Access Manager to ensure ticket scanning operation runs efficiently.
  • Obtaining as much customer data as possible without hindering speed of service.

Group Sales:

  • Actively pursues new business for the Museum and identifies opportunities to acquire new leads, to include making cold calls, attending                   events, and delivering effective presentations to large and small groups.
  • Establishes and maintains trust and rapport with clients through appropriate coordination of new and existing accounts to ensure repeat business.
  • Serves as the primary point-of-contact for existing customers and coordinates with internal and/or external constituencies to obtain price estimates, generate contracts, book visits, resolve complaints, or perform other similar duties.
  • Ensures customer satisfaction by analyzing complaints, concerns, and suggestions.
  • Compiles reports regarding sales activities and monitors progress toward established visitation goals.
  • Identifies opportunities to enhance programs and offerings.
  • Assists with the development of sales plans, policies and procedures; assists with efforts to market and promote services, programs, and offerings.

Performs miscellaneous job-related duties as assigned.


Special Requirements:

  • Computer skills are a must, with knowledge of MS Outlook, MS Word, MS Excel and MS Powerpoint.
  • Associates degree in accounting, business or related field.
  • Accounting experience beneficial
  • Good human relations skills.
  • Willingness to work irregular and flexible hours.
  • Ability to handle stressful situations and a fast paced environment.
  • Ability to follow written and oral instructions.
  • Detail oriented with very strong follow-up skills.
  • Good organizational skills with ability to handle multiple tasks.
  • High energy, resilience, adaptability, and a passion for excellence.



Full-Time Job in Arts and Culture:
Box Office and Group Sales Manager
  Bethel Woods Center for the Arts
   Bethel, New York, United States

Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: box office, manager, performing arts, recruitment, and sales. States: New York.

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