Commercial Accounts & Sales Management

EDUCATION

University of Montana – BFS – Fine Arts: Sculpture – Cast metal and metal fabrication

SUMMARY OF QUALIFICATIONS

• Accounts and territory sales management
• Implement sales & marketing plans
• Prepare new client proposals
• Customer based expansion
• Product training & placement
• Showroom management
• Maximize ROI for promotional expansion
• Business to business sales
• Wholesale distribution
• Track and review sales objectives
• Advanced knowledge of import and shipping operations
• Identified and executed new product research and development initiatives
• Project management of national sales team
• Track and review sales objectives
• Manage sales in a purchasing cycle
• Management and administration of intern and team mentoring
• Database management of clients records
• Advanced knowledge of textiles and national/international wholesale purchasing
• Track Google analytics for key search terms and apply to social media outreach
• Solution based problem solving to ensure smooth operations
• Drive ecommerce growth through detailed analytics and improved site conversion
• Manage SEO strategies and social media campaigns to grow brand awareness and client base
• Develop, implement and manage all marketing activities and objectives
• Successful project management by effectively collaborating to ensure budget and deadlines are met

SHOWROOM MANAGER, CUSTOMER SERVICE AND ACCOUNT DEVELOPMENT

2015-2018 Leather Hide Store, Hillsborough NC

• Successfully managed a high end leather showroom and online ecommerce business
• Coordinate all aspects of business between departments including sampling, shipping, customer service and the warehouse
• Educate clients on the way leather is sold, how much leather the project will need and help them select the best leather for the project
• Supervise the day to day operation of the showroom
• Increased sales by providing exceptional customer service and establishing quality in our leather
• Maintain a strong visual appearance of the showroom and leather displays
• Use a solutions based approach to quickly and effectively solve all aspects of client issues or complaints
• Establish new trade accounts and manage/update the client database
• Identify inefficiencies and implement processes of improvement
• Wrote the Leather Hide Store company manuel and new employee handbook
• Recruited, hired and trained and managed new employees

WHOLESALE DISTRIBUTION, CUSTOMER SERVICE AND BUSINESS MANAGEMENT

2011-2014 CYA in California, Los Angeles CA

• Monitor and execute all incoming product orders and execute all domestic and international shipments of inventory
• Ensure optimal coordination of product distribution and shipping
• New account development
• Manage all invoicing and accounts payable data bases
• Responsible for all administrative duties and facilitate daily workflow
• Maintain all daily accounting and cash deposits
• Initiate and administrate the use of Salesforce to track all projects, sales opportunities and client activity

DESIGN CONSULTANT, CUSTOM FRAMING AND ART PRESERVATION

2011-2012 FrameStore, Los Angeles CA

• Execute framing design concepts for client artwork with high end frame design that will enhance in the presentation and preservation elements of artwork
• Work with numerous clients and coordinate all aspects of multiple ongoing projects with concern to due date, budget and design concepts
• Effectively work in a corporate team environment executing exceptional customer service and meeting both corporate and individual sales goals
• Consistently maintaining the highest web sales and web close percentages within the company
• Logistic planning and coordination of installation of artwork
• Generate new sales and business leads

PROJECT MANAGER, ART CONSULTANT

2008-2010 Picture Source, Seattle WA

• • Manage healthcare and hospitality projects for national sales rep team
  • Maintain accurate calendar of current project progress, shipping, and installation
  • Proven ability to apply project planning, budget and project cost structure analysis, as a resourceful leader with exceptional Project Management skills
  • Executed revisions, make prompt and effective client contact with regards to schedule and installation timeline
  • Implement review solutions with clients based on the requirements and budget
  • Track all sales progress, leads, presentations, budgeting, bids, shipping and installation in Salesforce

TEXTILE COORDINATOR & ASSISTANT TO THE SHOWROOM MANAGER

2006-2008 Trammell Gagne Showroom, Seattle WA

• • Acquired comprehensive product knowledge to quickly determine clients needs
  • Allocate product placement and presentation of new product lines
  • Performed all aspects of business operations including accounts payable, accounts receivable, phone calls, paperwork, placing orders with vendors, and designers through the use of QuickBooks
  • Arranged meetings and agendas for showroom staff
  • Track all international and domestic textile orders
  • Generate quotes, billing invoices and payment receipts using QuickBooks accounting
  • Maintained daily call records and monthly sales breakdowns
  • Held responsible for all administrative duties and showroom presentation
  • Manage library of samples and memo’s, organize product information, quote pricing and lead time for delivery or installation

ART GALLERY MANAGEMENT, GALLERY SALES CONSULTING

2005-2008 Kenneth Behm Gallery, Seattle WA

2004-2006 Unik Glass Art and Ceramics Gallery, Seattle WA

2002-2004 Berrozkina Gallery of Fine Art, Kirkland WA

• • Educate clients original and published artwork, limited edition serigraphs and lithographs
  • Extensive training and knowledgeable in all aspects of art sales
  • Update inventory, daily sales logs, and current client list
  • Generate sales reports and weekly status reports
  • Update current artists, artwork and events on website
  • Lead discussions with clients and gallery visitors on current shows and artists
  • Responsible for cataloguing and record keeping of all artwork, and sales
  • Coordinate exhibits and gallery shows
  • Preformed all receptionist duties

• PROGRAM AND APPLICATION PROFICIENCY
• Fluent in a Mac and PC environment
• Microsoft Windows, PowerPoint, Word and Excel
• Quickbooks
• Salesforce
• Adobe InDesign, Photoshop and Illustrator
• Constant Contact
• Magento
• Google / GDocs

NEWH