Commercial Accounts & Sales Management

Resume posted by SuzyInman in Museum and Gallery.
Desired salary: $42,000.00
Desired position type: Full-Time
Location: San Jose California, United States


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Summary

Result focused manager with extensive experience in sales, customer service, and administrative support in the textile and design industry. Demonstrating consistent achievement of objectives, with a strong attention to detail and a dedication to organization and customer service. Goal oriented with an ability to handle multiple duties including research and development, administration support, while building strong relationships with clients, vendors and co-workers.

Education

EDUCATION

University of Montana – BFS – Fine Arts: Sculpture – Cast metal and metal fabrication

SUMMARY OF QUALIFICATIONS

  • Accounts and territory sales management
  • Implement sales & marketing plans
  • Prepare new client proposals
  • Customer based expansion
  • Product training & placement
  • Showroom management
  • Maximize ROI for promotional expansion
  • Business to business sales
  • Wholesale distribution
  • Track and review sales objectives
  • Advanced knowledge of import and shipping operations
  • Identified and executed new product research and development initiatives
  • Project management of national sales team
  • Track and review sales objectives
  • Manage sales in a purchasing cycle
  • Management and administration of intern and team mentoring
  • Database management of clients records
  • Advanced knowledge of textiles and national/international wholesale purchasing
  • Track Google analytics for key search terms and apply to social media outreach
  • Solution based problem solving to ensure smooth operations
  • Drive ecommerce growth through detailed analytics and improved site conversion
  • Manage SEO strategies and social media campaigns to grow brand awareness and client base
  • Develop, implement and manage all marketing activities and objectives
  • Successful project management by effectively collaborating to ensure budget and deadlines are met

Experience

SHOWROOM MANAGER, CUSTOMER SERVICE AND ACCOUNT DEVELOPMENT

2015-2018 Leather Hide Store, Hillsborough NC

  • Successfully managed a high end leather showroom and online ecommerce business
  • Coordinate all aspects of business between departments including sampling, shipping, customer service and the warehouse
  • Educate clients on the way leather is sold, how much leather the project will need and help them select the best leather for the project
  • Supervise the day to day operation of the showroom
  • Increased sales by providing exceptional customer service and establishing quality in our leather
  • Maintain a strong visual appearance of the showroom and leather displays
  • Use a solutions based approach to quickly and effectively solve all aspects of client issues or complaints
  • Establish new trade accounts and manage/update the client database
  • Identify inefficiencies and implement processes of improvement
  • Wrote the Leather Hide Store company manuel and new employee handbook
  • Recruited, hired and trained and managed new employees

WHOLESALE DISTRIBUTION, CUSTOMER SERVICE AND BUSINESS MANAGEMENT

2011-2014 CYA in California, Los Angeles CA

  • Monitor and execute all incoming product orders and execute all domestic and international shipments of inventory
  • Ensure optimal coordination of product distribution and shipping
  • New account development
  • Manage all invoicing and accounts payable data bases
  • Responsible for all administrative duties and facilitate daily workflow
  • Maintain all daily accounting and cash deposits
  • Initiate and administrate the use of Salesforce to track all projects, sales opportunities and client activity

DESIGN CONSULTANT, CUSTOM FRAMING AND ART PRESERVATION

2011-2012 FrameStore, Los Angeles CA

  • Execute framing design concepts for client artwork with high end frame design that will enhance in the presentation and preservation elements of artwork
  • Work with numerous clients and coordinate all aspects of multiple ongoing projects with concern to due date, budget and design concepts
  • Effectively work in a corporate team environment executing exceptional customer service and meeting both corporate and individual sales goals
  • Consistently maintaining the highest web sales and web close percentages within the company
  • Logistic planning and coordination of installation of artwork
  • Generate new sales and business leads

PROJECT MANAGER, ART CONSULTANT

2008-2010 Picture Source, Seattle WA

    • Manage healthcare and hospitality projects for national sales rep team
    • Maintain accurate calendar of current project progress, shipping, and installation
    • Proven ability to apply project planning, budget and project cost structure analysis, as a resourceful leader with exceptional Project Management skills
    • Executed revisions, make prompt and effective client contact with regards to schedule and installation timeline
    • Implement review solutions with clients based on the requirements and budget
    • Track all sales progress, leads, presentations, budgeting, bids, shipping and installation in Salesforce

TEXTILE COORDINATOR & ASSISTANT TO THE SHOWROOM MANAGER

2006-2008 Trammell Gagne Showroom, Seattle WA

    • Acquired comprehensive product knowledge to quickly determine clients needs
    • Allocate product placement and presentation of new product lines
    • Performed all aspects of business operations including accounts payable, accounts receivable, phone calls, paperwork, placing orders with vendors, and designers through the use of QuickBooks
    • Arranged meetings and agendas for showroom staff
    • Track all international and domestic textile orders
    • Generate quotes, billing invoices and payment receipts using QuickBooks accounting
    • Maintained daily call records and monthly sales breakdowns
    • Held responsible for all administrative duties and showroom presentation
    • Manage library of samples and memo’s, organize product information, quote pricing and lead time for delivery or installation

ART GALLERY MANAGEMENT, GALLERY SALES CONSULTING

2005-2008 Kenneth Behm Gallery, Seattle WA

2004-2006 Unik Glass Art and Ceramics Gallery, Seattle WA

2002-2004 Berrozkina Gallery of Fine Art, Kirkland WA

    • Educate clients original and published artwork, limited edition serigraphs and lithographs
    • Extensive training and knowledgeable in all aspects of art sales
    • Update inventory, daily sales logs, and current client list
    • Generate sales reports and weekly status reports
    • Update current artists, artwork and events on website
    • Lead discussions with clients and gallery visitors on current shows and artists
    • Responsible for cataloguing and record keeping of all artwork, and sales
    • Coordinate exhibits and gallery shows
    • Preformed all receptionist duties

Skills

  • PROGRAM AND APPLICATION PROFICIENCY
  • Fluent in a Mac and PC environment
  • Microsoft Windows, PowerPoint, Word and Excel
  • Quickbooks
  • Salesforce
  • Adobe InDesign, Photoshop and Illustrator
  • Constant Contact
  • Magento
  • Google / GDocs

Groups & Associations

    NEWH

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