Arts Administrator

Resume posted by rlbklein in Arts and Culture.
Desired salary: $55,000.00
Desired position type: Full-Time
Location: Valparaiso Indiana, United States

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I have over twenty years’ experience in advancement and information technology roles, with a focus on customer service and communications. I will soon complete a Master of Arts degree in Arts and Entertainment Administration.


Master of Arts (Expected Dec. 2018)
Valparaiso University – Valparaiso, Indiana
Arts and Entertainment Administration

Bachelor of Arts (May 1997)
Valparaiso University – Valparaiso, Indiana
Majors: Music and German; Minor: Economics
Studied abroad: Reutlingen, Germany (fall 1993)


Valparaiso University

Manager of IT Communications, Information Technology

July 2010 – present
-Advocate for, coordinate, author, and edit unified departmental communication needs through a variety of channels, including social media, under the supervision of the director of service operations.
-Manage and promote lyndaCampus implementation of the® from LinkedIn online training library.
-Build and manage relationships with IT liaisons in other departments.
-Develop and deliver presentations, training, and orientation sessions to students, faculty, and staff.
-Maintain and develop content for departmental website and knowledge base.
-Oversee, deliver, and assess survey services.
-Provide specialized support for mobile devices (particularly Apple devices) and G Suite (formerly Google Apps for Education).
-Apply comprehensive skills in operating systems, productivity software, web browsers, mobile devices, cloud-based software, social media, as well as expert administrative skills.
Additional titles for this position: Manager of Client Services, Manager of Client Relations

Staff Co-Chair, Martin Luther King Jr. Steering Committee

February 2013 – February 2015

-Co-chaired the Martin Luther King Jr. Steering Committee responsible for Valparaiso University’s annual signature commemoration.
-Partnered with the faculty co-chair to oversee 16 subcommittees and delegate tasks.
-Revitalized enthusiasm and participation in activities.
-Facilitated and directed planning of the weeklong annual events.
-Organized and moderated meetings.
-Reconciled expenses and came in under budget.
-Compiled and published annual reports for University administration.

Manager of Help Desk Services, Information Technology

August 2008 – July 2010
-Managed daily Help Desk operations.
-Administered service request system.
-Hired, trained, managed, and mentored a team of 20+ student consultants.
-Provided first- and second-level support to end users of campus technology services.

Assistant Coordinator, Help Desk Services, Information Technology

July 2006 – August 2008
-Assisted in managing daily Help Desk operations.
-Co-administered service request system.
-Participated in hiring, training, managing, and mentoring a team of 20+ student consultants.
-Delivered first- and second-level support to end users of campus technology services.

Help Desk Specialist, Electronic Information Services

July 1999 – July 2006
-Delivered first- and second-level support to end users of campus technology services.
-Modeled desired behaviors for student consultants.
-Maintained comprehensive knowledge of departmental services and procedures.

Appointment Coordinator, Institutional Advancement

January 1998 – July 1999
-Collaborated with development officers to plan trips.
-Contacted current and potential donors to set up visits.

Gallery Attendant Supervisor, Brauer Museum of Art

August – October 1997
-Hired, trained, and managed student gallery attendants during high-profile temporary exhibit at the campus gallery, Brauer Museum of Art.


  • Operating systems: Microsoft Windows. Apple MacOS. Ubuntu.
  • Productivity: Google G Suite (Docs, Sheets, Slides, Drive), Microsoft Office (Word, Excel, PowerPoint).
  • Web browsers (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge/Internet Explorer).
  • Anti-virus software.
  • Mobile devices (smartphones, tablets, smart watches, e-readers).
  • Cloud-based systems.
  • Social media platforms.
  • Password management.
  • Communications platforms (Emma, Lyris).
  • Collaboration platforms (Confluence).
  • Content management (WordPress, Hannon Hill Cascade).
  • Learning management (Blackboard, limited Schoology and Canvas).
  • Blackboard Transact.
  • ellucian Colleague (aka Datatel).
  • Ticket/service management systems (HEAT, Web Help Desk, Kayako, JIRA).
  • Audio/video editing (Adobe Creative Cloud).



Groups & Associations


Spoken Languages

    English, Some German

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