Arts Management Professional

Resume posted by RachelOYacouby in Arts and Culture.

Desired position type: Full-Time
Location: Rocky Hill Connecticut, United States


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Summary

Have 20+ years in customer/patron service, with 10+ years supervising staffs of between 7 and 40. Organized and detail oriented, looking to join an organization that will challenge and excite me. Willing to relocate if the right opportunity comes my way.

Specialties: Customer Service, Box Office Management, Special Event Planning, Fundraising/Development

Education

I got my B.A. in Performing Arts Management from the University of Hartford and my M.F.A. in Theatre Management from Florida State University.

Experience

FRONT OF HOUSE SERVICES

Audience Services Manager

University of Hartford (West Hartford, CT)                   August 2012 – June 2020

  • Accountable for all day-to-day operations in the Box Office including daily cash-outs, reports and deposits 
  • Responsible for hiring, scheduling, supervising, and evaluating the House Manager, Box Office and Ushers staff of 30-40 part-time student employees
  • Examine, Revise, Recommend and Implement procedures, which accurate reflect the needs and requirements of the Box Office and Front of House
  • In Charge of all phases of ticketing: design, ordering, sales, distribution, reporting
  • Oversees all subscriptions including sales, subscriber lists, trustee reports, distribution of season tickets
  • Assist in budgeting recommendations for box office
  • Update ticketing website
  • Assist Marketing Director in ways to market single and season tickets including but no limited to posting to social media platforms.

 

Assistant to the Executive Director

The Opera House at Boothbay Harbor (Boothbay Harbor, ME)                   August 2011 – August 2012

  • Handle customer questions and process ticket orders
  • In Charge of all phases of ticketing: design, ordering, sales, distribution, reporting
  • Balance End of Day reports, Revenue reports and Performance settlement reports
  • Manage immediate customer relation issues in association with box office sales
  • Direct volunteers
  • Update website and social networking sites
  • Create annual membership brochure and season program
  • Manage membership and Annual Fund Drive
  • Operate Lights, tend bar and assist during performances where needed
  • Assist the Executive Director as needed on a daily basis

Audience Services Manager

Maine State Music Theatre (Brunswick, ME)                         February 2006 – August 2011

  • Accountable for all day-to-day operations in the Box Office including daily cash-outs, reports and deposits
  • In Charge of all phases of ticketing: design, ordering, sales, distribution, reporting
  • Oversees all subscriptions including sales, subscriber lists, trustee reports, distribution of season tickets
  • Responsible for hiring, scheduling, supervising, and evaluating the House Manager and Box Office staff of 7
  • In Command of all aspects of group sales
  • Assist in budgeting recommendations for box office
  • Examine, Revise, Recommend and Implement procedures, which accurate reflect the needs and requirements of the Box Office and Front of House
  • Market special services for individuals with special needs
  • Organize and Promote pre and/or post show lectures
  • Market season tickets to single ticket buyers
  • Assist Marketing Director in ways to market single and season tickets

Assistant Box Office Manager

Florida State University (Tallahassee, FL)                             August 2003 – August 2004

  • Handle customer questions
  • Process ticket orders using the Pass v3, Choice Ticketing, and Ticketmaster ticketing systems
  • Balance End of Day reports, Revenue reports and Performance settlement reports
  • Manage immediate customer relation issues in association with box office sales
  • Direct approx. five undergraduate employees in the Fine Arts Ticket Office and House Managed usher crews for several productions with usher crews averaging between 7 and 11 undergraduate students
  • Perform Fine Arts Ticket Office managerial duties for non-School of Theatre arts events on the FSU campus

Front of House and Services Intern

Bushnell Center for the Performing Arts (Hartford, CT)                 May 2001- August 2001

  • Help organize the annual Front of House recognition event of over 25 part-time staff
  • Contribute to the creation and design of institutional disability brochure
  • Assist in the hiring of 10 new Front of House employees
  • Create the new Floor Director and Customer Service Associate Manual
  • Manage financial analysis of beverage revenues associated with nightly performances

DEVELOPMENT

Development Coordinator 

Thrasher-Horne Center for the Arts (THCA) (Orange Park, FL)                                July 2005 – February 2006

  • Systematize all Thrasher-Horne Center for the Arts Endowment materials for gallery opening, performances, and hours of operation
  • Staff and supervise the THCA Arts Endowment area during gallery openings and performances
  • Arrange and assist with the Producer’s Club, our donor area for pre-show and intermission
  • Aide in the overall running of the department
  • Craft and distribute monthly e-Newsletter, THCA Donor Bulletin

Assistant Patrons Association Coordinator 

Florida State University (Tallahassee, FL)     August 2003 – April 2005

  • Organize all School of Theatre’s Patrons Association meetings, publications and events
  • Create and distribute monthly e-Newsletter (Patrons e-Press) and semester newsletter (Patrons Press)
  • Update and maintain the Patrons Pages on the School of Theatre website (theatre.fsu.edu/patrons/giving)
  • Supervise, schedule, maintain and recognize 20 Patron Scholars
  • Collaborate in the planning and implementation of the School of Theatre’s Patrons campaign
  • Prepare and maintain the Patrons Association’s $85,000 budget
  • Plan, staff, and manage the 2004 and 2005 Senior Showcase Fundraisers

Development Intern

Bushnell Center for the Performing Arts (Hartford, CT)                           May 2002 – August 2003

  • Support the organization and implementation of OVATIONS 2002 and OVATIONS 2003, The Bushnell Center for the Performing Arts annual gala
  • Maintain and update donor files using Raiser’s Edge 6.4-development software
  • Conduct a special events survey to over 25 performing arts organizations of the Performing Arts Center Consortium, a national organization of performing arts centers with multiple venues
  • Act as a liaison between Development and Box Office to better facilitate organizational communication
  • Aide the overall running of the department

Marketing

Production Marketing Coordinator: Big Love 

Florida State University (Tallahassee, FL)                   August 2004 – December 2004

  • Synchronize with Graphic Designer, Media Manager, Publications Manager and Production Members to create cohesive marketing campaign for Big Love while working with a $2,000 budget
  • Aid with the overall running of the department

 

Skills

  • Ticketing Systems – Arts People ticketing, Choice Ticketing; Pass v2 & v3; CHOICE Advantage
  • Computer Programs – Microsoft Word, Excel, PowerPoint & Outlook
  • Development Systems – Raisers Edge 6.4; E-Tapestry

Specialties

    Box Office Management, Customer Service, Event Planning, front of house, manager, Supervior, theatre management

Spoken Languages

    English

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