Performing arts professional with over 20 years…
|Career Status:||Actively looking|
|Willing to relocate:|
|Willingness to travel:||Willing to travel|
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Successful performing arts professional with over 20 years of ticketing, patron services and group sales experience. Managed subscription office and ticket sales phone room for internationally renowned performing arts center. Leader in developing and maintaining industry leading customer service standards and practices.
Virginia Wesleyan College
Ecole nationale supérieure des Arts et Techniques du Théâtre
Director of Sales
Set and uphold customer service standards
Record and manage customer data in department database
Oversee sales interaction with theater box office
Schedule, train and supervise staff for maximum productivity
Manage electronic customer communications by email and online
B.A.M.(Brooklyn Academy of Music)
Ticket Services Manager
Hiring, training and supervising staff of 20 to ensure quality service
Tracking cash flow, preparing monthly budget reports and reconciling budget with finance department
Processing payroll for department personnel and ensuring that expenses remain within budget
Kaye Playhouse at Hunter College
Assistant Box Office Manager
Customer service and ticket sales
Supervise box office operations and hourly staff
Create end of day and end of run reports
1998 Manhattan Theatre Club New York, NY
• Company liaison for subscribers.
• Approve box office reconciliation.
• Prepare attendance reports.
- Microsoft Works, Excel, Ticket Master, Telecharge, Artsoft, BOCS, PACT Tessitura and Archtics ticketing systems.
- Customer Service, design, Fashion, marketing
Groups & Associations
- ABA, SYTA
- English, French