Performing arts professional with over 20 years…

School
Virginia Wesleyan College
 Theater Studies
Ecole nationale supérieure des Arts et Techniques du Théâtre
 Performance/Physical Theatre

Pantages Groups
Director of Sales
• Set and uphold customer service standards
• Record and manage customer data in department database
• Oversee sales interaction with theater box office
• Schedule, train and supervise staff for maximum productivity
• Manage electronic customer communications by email and online

B.A.M.(Brooklyn Academy of Music)
Ticket Services Manager
• Hiring, training and supervising staff of 20 to ensure quality service
• Tracking cash flow, preparing monthly budget reports and reconciling budget with finance department
• Processing payroll for department personnel and ensuring that expenses remain within budget

Kaye Playhouse at Hunter College
Assistant Box Office Manager
• Customer service and ticket sales
• Supervise box office operations and hourly staff
• Create end of day and end of run reports

1998 Manhattan Theatre Club New York, NY
Company Representative
• Company liaison for subscribers.
• Approve box office reconciliation.
• Prepare attendance reports.

• Microsoft Works
• Excel
• Ticket Master
• Telecharge
• Artsoft
• BOCS
• PACT
• Tessitura
• Archtics ticketing systems

Customer Service, design, Fashion, marketing

ABA, SYTA

English, French