Program Manager

Resume posted by jenesstudio227 in Museum and Gallery.

Desired position type: Full-Time
Location: Raleigh North Carolina, United States

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Result-driven and hard-working professional pursing a position as a Project Manager or similar position to utilize my skills and expertise.


2007, The Art Institute of Charlotte
Bachelor of Arts in Graphic Design

Certifications and Training
Certified Six Sigma Green Belt


Verizon Enterprise Solutions – Raleigh, NC – April 2015 – Present
Project Manager, VSAT
– Execute and maintain project management processes in VSAT project schedule, quality management, communications management, risk/issue management, and change management.
– Facilitate team meetings, providing meeting minutes and agenda items where needed
– Track tasks assigned to the project team and prepare regular status reports for team calls
– Responsible for scheduling installs for VSAT sites
– Gather and report performance measurement of on-going progress.
– Ensure smooth communication within the project team and other cross-functional teams
– Interface with internal/external Customers on a regular basis
– Prepare and document status report for activating VSAT sites in Database
– Manage orders, shipping and track satellite equipment on assigned sites
– Execute Change Request in VE-CRM for VSAT existing sites
– Prepare quotes and Invoices for Vendors and customers based one each install

Diane Hughes Photography – Charlotte, NC – Nov. 2010 – Nov. 2011
Assistant Manager/Marketing
– Managed social media outlets such as Facebook, Twitter, Tumblr, Wordpress and website
– Oversaw research for contests, grants or open calls that artist can enter
– Managed Excel files of list of any galleries and studios that have been contacted as new potential clients
– Assisted with artwork deliveries and gallery setups
– Organized special events that artist would attend and/or showcasing artwork such as emailing invites
– Assisted artist during photo shoot sessions (setups, clean, carry equipment, etc.)
– Responsible for designing mini portfolio sampling artwork for potential clients
– Organized a weekly calendar so there are no conflicts between business and personal events
– Assisted with buying or searching for organic materials used in artwork such as trees and flowers

NCiM Division of Crossmark – Charlotte, NC – June 2012 – Dec. 2012
Project Manager
– Manage and coordinate all aspects of a client’s programs
– Maintain consistent and thorough communication between client, NCiM, and retailer from start to finish on every aspect of every program
– Managed accounting functions – credit applications, pre-bills & proposals/budget estimates, etc. as required.
– Ensure all outside agencies are submitted to Accounting with correct backup
– Communicated with w/ROMs and Schedulers to ensure all events are booked in a timely manner, with the best demonstrators possible
– Maintained accurate records of all communication with clients, especially changes occur, fees assessed, etc.
– Created manuals/event instructions to be used internally or externally by 3rd party agencies
– Coordinated with internal teams to confirm store lists, dates, featured products and coupons are accepted by each division prior to program acceptance
– Create program recaps, complete with execution results, scan data and audit photos for each client
– Organize 3rd party companies programs with all details, completed event request forms,
manuals, report forms, visual kits and TopLine reports
– Provided necessary support to the Marketing Team when needed on special projects

Carolina Weekly Newspaper Group – Charlotte, NC – Nov. 2007 – Nov. 2008
Art Director
– Oversaw creation of weekly ad designs and acted as main liaison between customers and company
– Assisted with layout of Carolina and Union County Weekly such as placement of articles and ads
– Maintained communication with Sales Reps to inform them of missing ads and materials
– Responsible for updating and designing ads for the classifieds selection
– Trained Art Department employees on InDesign and newspaper deadline schedules
– Maintained color control by communicating with printing company such as ads not 100% CMYK
– Organized monthly meeting for Art Department
– Managed office responsibilities when Supervisory not available such as ad approvals and newspaper layout

BB&T – Raleigh, NC – March 2013 – March 2014
Executive Administrative
– Worked with higher level IT staff to expand and enhance knowledge of assigned computer applications and their interaction with other applications
– Provided information by answering questions and requests
– Contributes to team effort by accomplishing related results as needed
– Manage monthly Expense reports and follow up with sub managers to complete reports
– Provided administrative support for manager and department team leaders as needed
– Arranged details related to travel arrangements, departmental budgets, meetings, client appointments, etc.
– Composed correspondence as directed, within guidelines, may answer correspondence on own initiative
– Handled discreetly with confidential information working with
– Prepared presentations for team and vendor/client meetings
– Communicated with new and current vendors for BB&T demands and determined if product is needed
– Managed daily/weekly/monthly calendar events for other managers

PNC Arena – Raleigh, NC – November 2013 – Present
Barista and Bartender
– Collaborate with team to gather needed materials to setup for events (linen, silverware, beverages etc.)
– Create and Arrange custom decorations requested by client for events
– Provide support for management as a sub-leader for events
– Manage all repairs at stands such as Espresso and clean coffee prep area
– Responsible for Cash and inventory for stand
– Train new Barista hired at PNC Arena

Lifetouch/Herff Jones – Charlotte, NC – Aug. 2009 – June 2012
Customer Service/Parent Call Center
– Maintained accurate records of phone conversations, problems and resolutions of the calls
– Resolves any paperwork or computer errors with studios to keep product on schedule
– Informs photo studios of production problems caused by incorrect or incomplete paperwork
– Trained studios on procedures for submitting photography orders to the plant
– Main point of contact between Lifetouch and schools about picture day orders and schedules
– Maintained Customer Service FAQ emails (25 emails per day) from
– Manages office responsibilities when Supervisory is not available such as approving all orders
and finalizing decisions on phone calls
– Overseen all voicemails (10+) customer leave after business hours
– Conducted on average 60 calls per day and resolves highest level customer relation issues
– Submitted correction forms for customer orders that were incomplete or had errors
– Assisted other departments such as the photography lab when workload becomes heavy

Copy That – Charlotte, NC – Apr. 2006 – Nov. 2007
Graphic Designer
– Responsible for all graphic design work (typesetting, layouts, business card, etc.)
– Organized bi-weekly paper orders for company and warehouse pickups
– Maintained quality check for scanning and binding architectural drawings
– Assisted with walk-in clients with design and copying
– Provided addition help with FedEx questions and shipping
– Managed Saturday business days (held key for opening, depositing and closing)
– Assisted with weekly bank deposits
– Organized and mailed billing statements to clients/customers


  • Art Handler
  • Illustrator
  • Photoshop
  • InDesign
  • Microsoft Office
  • Excel
  • PowerPoint
  • Visio
  • Outlook
  • Oracle
  • Mac & PC Proficient

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