Program Manager

2007, The Art Institute of Charlotte
Bachelor of Arts in Graphic Design

Certifications and Training
Certified Six Sigma Green Belt

Verizon Enterprise Solutions – Raleigh, NC – April 2015 – Present
Project Manager, VSAT
– Execute and maintain project management processes in VSAT project schedule, quality management, communications management, risk/issue management, and change management.
– Facilitate team meetings, providing meeting minutes and agenda items where needed
– Track tasks assigned to the project team and prepare regular status reports for team calls
– Responsible for scheduling installs for VSAT sites
– Gather and report performance measurement of on-going progress.
– Ensure smooth communication within the project team and other cross-functional teams
– Interface with internal/external Customers on a regular basis
– Prepare and document status report for activating VSAT sites in Database
– Manage orders, shipping and track satellite equipment on assigned sites
– Execute Change Request in VE-CRM for VSAT existing sites
– Prepare quotes and Invoices for Vendors and customers based one each install

Diane Hughes Photography – Charlotte, NC – Nov. 2010 – Nov. 2011
Assistant Manager/Marketing
– Managed social media outlets such as Facebook, Twitter, Tumblr, Wordpress and website
– Oversaw research for contests, grants or open calls that artist can enter
– Managed Excel files of list of any galleries and studios that have been contacted as new potential clients
– Assisted with artwork deliveries and gallery setups
– Organized special events that artist would attend and/or showcasing artwork such as emailing invites
– Assisted artist during photo shoot sessions (setups, clean, carry equipment, etc.)
– Responsible for designing mini portfolio sampling artwork for potential clients
– Organized a weekly calendar so there are no conflicts between business and personal events
– Assisted with buying or searching for organic materials used in artwork such as trees and flowers

NCiM Division of Crossmark – Charlotte, NC – June 2012 – Dec. 2012
Project Manager
– Manage and coordinate all aspects of a client’s programs
– Maintain consistent and thorough communication between client, NCiM, and retailer from start to finish on every aspect of every program
– Managed accounting functions – credit applications, pre-bills & proposals/budget estimates, etc. as required.
– Ensure all outside agencies are submitted to Accounting with correct backup
– Communicated with w/ROMs and Schedulers to ensure all events are booked in a timely manner, with the best demonstrators possible
– Maintained accurate records of all communication with clients, especially changes occur, fees assessed, etc.
– Created manuals/event instructions to be used internally or externally by 3rd party agencies
– Coordinated with internal teams to confirm store lists, dates, featured products and coupons are accepted by each division prior to program acceptance
– Create program recaps, complete with execution results, scan data and audit photos for each client
– Organize 3rd party companies programs with all details, completed event request forms,
manuals, report forms, visual kits and TopLine reports
– Provided necessary support to the Marketing Team when needed on special projects

Carolina Weekly Newspaper Group – Charlotte, NC – Nov. 2007 – Nov. 2008
Art Director
– Oversaw creation of weekly ad designs and acted as main liaison between customers and company
– Assisted with layout of Carolina and Union County Weekly such as placement of articles and ads
– Maintained communication with Sales Reps to inform them of missing ads and materials
– Responsible for updating and designing ads for the classifieds selection
– Trained Art Department employees on InDesign and newspaper deadline schedules
– Maintained color control by communicating with printing company such as ads not 100% CMYK
– Organized monthly meeting for Art Department
– Managed office responsibilities when Supervisory not available such as ad approvals and newspaper layout

BB&T – Raleigh, NC – March 2013 – March 2014
Executive Administrative
– Worked with higher level IT staff to expand and enhance knowledge of assigned computer applications and their interaction with other applications
– Provided information by answering questions and requests
– Contributes to team effort by accomplishing related results as needed
– Manage monthly Expense reports and follow up with sub managers to complete reports
– Provided administrative support for manager and department team leaders as needed
– Arranged details related to travel arrangements, departmental budgets, meetings, client appointments, etc.
– Composed correspondence as directed, within guidelines, may answer correspondence on own initiative
– Handled discreetly with confidential information working with
– Prepared presentations for team and vendor/client meetings
– Communicated with new and current vendors for BB&T demands and determined if product is needed
– Managed daily/weekly/monthly calendar events for other managers

PNC Arena – Raleigh, NC – November 2013 – Present
Barista and Bartender
– Collaborate with team to gather needed materials to setup for events (linen, silverware, beverages etc.)
– Create and Arrange custom decorations requested by client for events
– Provide support for management as a sub-leader for events
– Manage all repairs at stands such as Espresso and clean coffee prep area
– Responsible for Cash and inventory for stand
– Train new Barista hired at PNC Arena

Lifetouch/Herff Jones – Charlotte, NC – Aug. 2009 – June 2012
Customer Service/Parent Call Center
– Maintained accurate records of phone conversations, problems and resolutions of the calls
– Resolves any paperwork or computer errors with studios to keep product on schedule
– Informs photo studios of production problems caused by incorrect or incomplete paperwork
– Trained studios on procedures for submitting photography orders to the plant
– Main point of contact between Lifetouch and schools about picture day orders and schedules
– Maintained Customer Service FAQ emails (25 emails per day) from HJclix.com
– Manages office responsibilities when Supervisory is not available such as approving all orders
and finalizing decisions on phone calls
– Overseen all voicemails (10+) customer leave after business hours
– Conducted on average 60 calls per day and resolves highest level customer relation issues
– Submitted correction forms for customer orders that were incomplete or had errors
– Assisted other departments such as the photography lab when workload becomes heavy

Copy That – Charlotte, NC – Apr. 2006 – Nov. 2007
Graphic Designer
– Responsible for all graphic design work (typesetting, layouts, business card, etc.)
– Organized bi-weekly paper orders for company and warehouse pickups
– Maintained quality check for scanning and binding architectural drawings
– Assisted with walk-in clients with design and copying
– Provided addition help with FedEx questions and shipping
– Managed Saturday business days (held key for opening, depositing and closing)
– Assisted with weekly bank deposits
– Organized and mailed billing statements to clients/customers

• Art Handler
• Illustrator
• Photoshop
• InDesign
• Microsoft Office
• Excel
• PowerPoint
• Visio
• Outlook
• Oracle
• Mac & PC Proficient

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