Emma Graham

Resume posted by Emma Graham in Arts and Culture.
Desired salary: $25,000.00
Desired position type: Any
Location: Seattle Washington, United States


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Summary

I am a self-motivated worker passionate about verbal and visual forms of communication. I hope to join a hard working artistic team where I can grow as an individual and as a team member.

Education

I graduated from Whitman College in May 2018 with a degree in English Literature. Throughout my time in college, I studied both literature and the visual arts. I studied language both in a theoretical atmosphere, reading literature theory and fiction, as well as writing creative essays and poetry. My passion for literature expands beyond the text and into archival and physical manifestations of literature. These manifestations include both work in a library as well as theatre production.

My experience in the visual arts is expansive. While in school, I studied drawing, printmaking, and sculpture.

 

 

  • Major GPA: 3.76, GPA: 3.57
  • Work exhibited in 7th and 11th juried art salons at Whitman College.
  • Art and prose published in Blue Moon Lit Mag 2014 and 2016.
  • Relevant courses: History of The Book, Advanced Creative Writing Nonfiction, Beginning and Intermediate Composition, Feminist Lit Theory, Poetry Comics, Theatre Production.

 

 

Experience

 

10/2018 – Current

Lems Shoes

Boulder, CO

Online Customer Support

  • Assisted customers by answering questions and solving problems.
  • Investigated and resolved billing and service discrepancies.
  • Provided quality communication, customer support and product representation for each client.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
05/2017 – 09/2017

Penrose Library

WallaWalla, WA

Circulation Desk Assistant

  • Developed a strong understanding of cataloging books and other materials through various methods.
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Answered patrons’ questions and assisted in finding the materials that they requested.
  • Monitored the lending of reserved course materials including Interlibrary Loan.
07/2016 – 10/2016

Long Shadow Vintners

WallaWalla, WA

Receptionist and Tasting Room Associate

  • Promoted and endorsed the company to bring in new business.
  • Welcomed guests, provided answers to questions, and anticipated guests’ service needs.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Scheduled and confirmed appointments.
06/2015 – 01/2016

Bacon & Eggs

WallaWalla, WA

Bookkeeper/Hostess/Food Runner

  • Reviewed and calculated payroll to ensure timely disbursement of paychecks.
  • Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
  • Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Maximized table turns and rotated seating for optimal guest satisfaction.

My previous work experience is varied. My most recent experience is as an Online Customer Support Agent. In this role, I call, email, and live chat with customers and help with a variety of issues.

In previous roles, I have been responsible for the front line of communication between patrons and the business. This was a core responsibility in my role as a Library Circulation Assistant and Receptionist at a winery.

While I have not yet worked in an artistic role, it is my passion and desire to thrive in a role where I can share my love of the art world.

 

Skills

  • art, textile, customer service, customer support, written communication, verbal communication, theatre production, drawing, creative writing, illustration.

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