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Teach students in an elementary, middle or high school setting, where I can develop my skills and knowledge as an educator and foster an appreciation for learning in young individuals. Alternately, I would like to further my experience in the art world using my teaching and artistic skills while providing an ongoing commitment to excellent customer service.
I have a BA in Art, with a minor in Art History from Florida International University in December, 2013.
I also have/had a Certificate of Statement of Eligibility from the Florida Department of Education to teach Art from grades K-12.
OHLA (Open Hearts Language Academy)
Miami, FL – March 2018 – Present
My responsibilities include instructing lessons that the ESL teacher has assigned their classes and maintaining order in the classroom to promote a productive learning environment.
Dade County Public Schools
Miami, FL – December 2014 – Present
My responsibilities include instructing lessons that the teacher has assigned their classes and maintaining order in the classroom to promote a productive learning environment.
Customer Service Associate
Mac’s Comics & Collectibles
Miami, FL — May 2014 – May 2018
Maintained recent titles stocked on racks, handling cash and credit card transactions, handling inbound phone calls and providing information to prospective and current customers, placing orders in the computer system, and also running the business’s social media account on Instagram.
Miami, FL – Oct 2004 – October 2012
Processing orders for in-house repair shops and sales orders of FAA approved piece parts with the proper airworthiness documentation in a timely manner using the company’s software system. Maintained a running inventory of the stockroom by performing cycle counts on a monthly basis, also using the in-house software system on laptop/desktop workstations. Training new employees with operating systems, software, and procedures in the stockroom.
Lead Customer Service Agent
Greyhound Bus Lines, Inc.
Miami, FL – July 1997 – December 2003
Responsibilities included making sure ticketing and baggage/shipping agents were performing their tasks well. Resolving customer issues: lost baggage, ticketing, lodging, and transportation. Resolving computer software problems depending on severity, able to solve them. If unable to solve, then called company IT for support. Making sure buses were on time, and contacting other terminals and garage for updates or delays. Relaying information to customers, ticketing, baggage, and the Terminal and Assistant managers.
- MS Word (10+ years), Instagram (6 years), Wordpress (6 years), Photoshop (8 years)
- loyal, outside the box ideas, team player
- Fluent in English, Fluent in Spanish