General Manager

Resume posted by djjustice in Arts and Culture.
Desired salary: $90,000.00
Desired position type: Full-Time
Location: Houston Texas, United States


A leader with an intimate understanding of venue and arts management best practices who utilizes her extensive background to create a work environment that promotes growth, encourages development, and celebrates diversity.
I do not accept “It can’t be done;” there is always a way forward.


2010          PhD – Texas Tech University – Fine Arts specializing in Arts Administration

Classes in marketing, promotions, budgets, and advocacy.

Dissertation, “Avoiding Founder’s Syndrome in Arts Organizations; A Study of Successful Succession Transitions in Three Established Regional Theatres”

1992          MFA – Yale University School of Drama – Stage Management

Outstanding Stage Manager

1989          BA – The University of the Incarnate Word – Theatre

Graduated Magna Cum Laude; Outstanding Drama Student


2014-2020 General Manager – Houston First Corporation

  • Provide leadership, guidance and overall management of staff, contractors, residents, and clients of the Jesse H. Jones Hall for the Performing Arts and affiliated venues.
  • Administer a variety of related activities including financial management, strategic planning, building maintenance, and staffing.
  • Coordinate capital projects for Jones Hall and satellite properties (fountains, plazas, green spaces).
  • Consulted with resident companies – Houston Symphony and Society for the Performing Arts – Foundation for Jones Hall and Houston First.
  • Assisted the Foundation with the 50th Anniversary Gala fundraiser and was a member of the operations committee for the Jones Hall future renovations.
  • Developed and nurtured relationships with other venues (including the Alley Theatre) as well as City of Houston support services.
  • Conducted and/or coordinated training programs including Crowd Management and Evacuation Training.

2006-2014 Assistant Director – City of Lubbock

  • Oversaw the day-to-day operations of the Lubbock Memorial Civic Center, City Bank Auditorium/Coliseum, and the Wells Fargo Amphitheatre. Provided direct oversight during special events.
  • Supervised a full-time staff of 28 in 6 different departments (Maintenance, Operations, Technical, Food/Beverage, Box Office, and Booking).
  • Updated, adapted, and/or created current departmental policies.
  • Assisted with special and capital projects including developing bid packages and ensuring contract compliance.
  • Assisted with show settlements, accounts receivables, deposits, and other accounting issues related to venue management.
  • Encouraged/improved positive relationships between Civic Center staff and satellite departments including Lubbock Police, Lubbock Fire Marshals, City Council, and Senior Management.
  • Assisted the Civic Lubbock Board of Directors on special projects including the West Texas Walk of Fame.
  • Created and coordinated departmental marketing efforts including advertising, brochures, and trade show attendance.
  • Implemented departmental training programs including severe weather, AED training, and fire safety.

2000-2006 Senior Events Coordinator – City of Lubbock

  • Ensured non-conflict scheduling of events located within the Lubbock Memorial Civic Center and the City Bank Auditorium & Coliseum; performed as Management Coordinator at select special events in addition to regular rentals; finalized rental contracts; arranged event needs; and worked closely with the Lubbock Convention and Visitors Bureau to solicit conventions.
  • Resolved event issues, improved operations, and provided excellent client support.
  • Supervised a staff of two and indirectly supervised a staff of 15.
  • Assisted in the development of a Food & Beverage Services brochure.
  • Developed an Audio/Visual brochure.
  • Developed methods for more effective use of the booking software.
  • Organized and updated monthly reports to improve communication.

1993-1999 Technical Director/Auditorium Manager – St. Philip’s College (San Antonio)

  • Designed and implemented technical production elements for college performances.
  • Managed all technical aspects for special events in a 600-seat auditorium as well as a multi-purpose gallery space.
  • Established position at St. Philip’s College Department of Fine Arts. Managed contract negotiation; non-conflict scheduling of events; acquiring contract labor; and fixed asset management.
  • Assisted the Fine Arts Director with season selection, acquiring performance rights, hiring of artists, and budget.
  • Consulted with Music and Art departments on concert and gallery arrangements.
  • Established a working scene shop and developed a simplified manual for operations of the sound equipment.


  • Leadership
  • Budgeting
  • Financial Management
  • Strategic Planning
  • Negotiation
  • Building Maintenance
  • Teaching
  • Organization
  • Event Management/Planning
  • Technical Production
  • Contract Compliance
  • Crowd Management
  • Writing
  • Ungerboeck Booking
  • Basic AutoCAD
  • Microsoft Office
  • Daktronics
  • Four Winds
  • Basic Ticketing Software


    Global Thinking, Motivator

Groups & Associations

    Girl Scouts, IAVM

Spoken Languages