General Manager

2010          PhD – Texas Tech University – Fine Arts specializing in Arts Administration

Classes in marketing, promotions, budgets, and advocacy.

Dissertation, “Avoiding Founder’s Syndrome in Arts Organizations; A Study of Successful Succession Transitions in Three Established Regional Theatres”

http://hdl.handle.net/2346/ETD-TTU-2010-12-1046

1992          MFA – Yale University School of Drama – Stage Management

Outstanding Stage Manager

1989          BA – The University of the Incarnate Word – Theatre

Graduated Magna Cum Laude; Outstanding Drama Student

2014-2020 General Manager – Houston First Corporation

• Provide leadership, guidance and overall management of staff, contractors, residents, and clients of the Jesse H. Jones Hall for the Performing Arts and affiliated venues.
• Administer a variety of related activities including financial management, strategic planning, building maintenance, and staffing.
• Coordinate capital projects for Jones Hall and satellite properties (fountains, plazas, green spaces).
• Consulted with resident companies – Houston Symphony and Society for the Performing Arts – Foundation for Jones Hall and Houston First.
• Assisted the Foundation with the 50^th Anniversary Gala fundraiser and was a member of the operations committee for the Jones Hall future renovations.
• Developed and nurtured relationships with other venues (including the Alley Theatre) as well as City of Houston support services.
• Conducted and/or coordinated training programs including Crowd Management and Evacuation Training.

2006-2014 Assistant Director – City of Lubbock

• Oversaw the day-to-day operations of the Lubbock Memorial Civic Center, City Bank Auditorium/Coliseum, and the Wells Fargo Amphitheatre. Provided direct oversight during special events.
• Supervised a full-time staff of 28 in 6 different departments (Maintenance, Operations, Technical, Food/Beverage, Box Office, and Booking).
• Updated, adapted, and/or created current departmental policies.
• Assisted with special and capital projects including developing bid packages and ensuring contract compliance.
• Assisted with show settlements, accounts receivables, deposits, and other accounting issues related to venue management.
• Encouraged/improved positive relationships between Civic Center staff and satellite departments including Lubbock Police, Lubbock Fire Marshals, City Council, and Senior Management.
• Assisted the Civic Lubbock Board of Directors on special projects including the West Texas Walk of Fame.
• Created and coordinated departmental marketing efforts including advertising, brochures, and trade show attendance.
• Implemented departmental training programs including severe weather, AED training, and fire safety.

2000-2006 Senior Events Coordinator – City of Lubbock

• Ensured non-conflict scheduling of events located within the Lubbock Memorial Civic Center and the City Bank Auditorium & Coliseum; performed as Management Coordinator at select special events in addition to regular rentals; finalized rental contracts; arranged event needs; and worked closely with the Lubbock Convention and Visitors Bureau to solicit conventions.
• Resolved event issues, improved operations, and provided excellent client support.
• Supervised a staff of two and indirectly supervised a staff of 15.
• Assisted in the development of a Food & Beverage Services brochure.
• Developed an Audio/Visual brochure.
• Developed methods for more effective use of the booking software.
• Organized and updated monthly reports to improve communication.

1993-1999 Technical Director/Auditorium Manager – St. Philip’s College (San Antonio)

• Designed and implemented technical production elements for college performances.
• Managed all technical aspects for special events in a 600-seat auditorium as well as a multi-purpose gallery space.
• Established position at St. Philip’s College Department of Fine Arts. Managed contract negotiation; non-conflict scheduling of events; acquiring contract labor; and fixed asset management.
• Assisted the Fine Arts Director with season selection, acquiring performance rights, hiring of artists, and budget.
• Consulted with Music and Art departments on concert and gallery arrangements.
• Established a working scene shop and developed a simplified manual for operations of the sound equipment.

• Leadership
• Budgeting
• Financial Management
• Strategic Planning
• Negotiation
• Building Maintenance
• Teaching
• Organization
• Event Management/Planning
• Technical Production
• Contract Compliance
• Crowd Management
• Writing
• Ungerboeck Booking
• Basic AutoCAD
• Microsoft Office
• Daktronics
• Four Winds
• Basic Ticketing Software

Global Thinking, Motivator

Girl Scouts, IAVM

English