Arts and Entertainment Professional

Columbia College Chicago, Chicago, IL
Master of Arts Management in Arts, Entertainment and Media Management May 2012
 Live and performing arts and music business focus

Graduate Assistant for Music Business Faculty in AEMM Department
 Assisted faculty with research, events, and communication with students

Berklee College of Music, Boston, MA
Bachelor of Music Degree in Music Business/Management Cum Laude
 Entrepreneurial Track

Auditorium Theatre of Roosevelt University
www.auditoriumtheatre.org
House Manager: November 2012 – Present
 In charge of the lobby and house before, during, and after a performance/event
 A liaison with backstage and box office staff
 Supervises all FOH staff
 On-site coordinator for resident company
 Conduct staff performance evaluations
 Find ways to boost staff morale
Front of House Assistant Manager: December 2010 – October 2012
 Provide support in all aspects of Front of House Operations
 Prepare the venue
 Administer first-class customer service
 Supervise and train Ushers and volunteers
 Handle emergency situations
 Developed a customer service training for Usher staff
Windy City Fieldhouse
www.windcityfieldhouse.com
Corporate Event Staff: June 2012 – Present
 Work with event planners to execute corporate events
 Set-up and breakdown
 Lead teams of corporate clients on scavenger hunts
 Manage activities at team building events
Warner Music Group
www.wmg.com
Manager of Digital Production at WEA: January 2009 – August 2010
 Managed the production and release process of all digital products released by Word Entertainment, Warner Music Nashville, and Bigger Picture Group
 Facilitated the release of digital exclusives for the Digital Sales & Marketing department
 Managed error resolution of all digital releases, both owned and distributed, within the WMG system
 Maintained Word’s digital release schedule and the Word/WEA master status report
 Gave status of upcoming digital releases to Word Label Group and WEA staff members
 Requested GCDM entry for Word owned digital singles, videos, exclusives, catalog and Word distributed label digital releases
 Sent masters to WEA Studio Services to have audio and video digitized and encoded for digital release
Manager of Digital Production & Archive at Word Entertainment: February 2008 – January 2009
 Managed the production and release process of all digital products released by Word
 Worked with Post-Production Manager to process incoming session master deliveries and ordered production masters
 Managed traffic flow of master storage areas
 Managed physical product archives
 Assisted A&R, Special Markets, Rhino, etc. in master library research
 Supervised interns
Coordinator of Digital Releases: January 2006 – February 2008
Coordinator of Production and Inventory: April 2005 – January 2006
Tennessee Performing Arts Center
www.tpac.org
Floor Manager: September 2007 – July 2010
 Prepared the venue prior to an event
 Managed front of house usher staff
 Attended to audience needs
 Made lobby announcements
 Supervised events
Usher: August 2005 – September 2007
Word Records
www.wordlabelgroup.com
 Temp for the new media, publicity, and promotions departments: September 2004 – April 2005
 Label Intern – Assisted new media, street teams, publicity, and promotions departments: June 2004 – August 2004
Berklee College of Music
www.berklee.edu
 Usher Supervisor at the Berklee Performance Center: November 2003 – May 2004
 Tour Guide for the Office of Admissions: September 2003 – November 2003
 Usher at the Berklee Performance Center: January 2002 – November 2003

• Customer service (10 years experience)

management, Music Industry, Performing Arts

English