Arts Administrator

M.S. Arts Administration, Boston University 2015 (Expected):
Political and Public Advocacy
Public Art Administration
Legal Issues in Art Administration
The Art World

B.S. Business Administration, Drexel University 2008:
Marketing
Statistics (I/II)
Finance
Accounting
Management
Literature
Communications

Boston University, Arts Administration Department | Boston, MA 2013
Graduate Assistant
• Managed monthly retention statistics, admissions reports, and student records database
• Maintained website content
• Provided general administrative services for the department and students
Musicopia | Philadelphia, PA 2013
Music Educational Programming Volunteer
• Identified prospective community partners for annual fundraising events
• Developed program communications and materials
• Assessed Artist Residency programs at three Philadelphia schools

Arts & Business Council of Greater Philadelphia | Philadelphia, PA 2012
Business Volunteer for the Arts
• Worked with Board of Directors to develop a fundraising, marketing, and special events plan
• Created a financial modeling tool to forecast, monitor and assess organizational and project impact, budget and spend
• Developed marketing brochures and communications

Additional Nonprofit Experience:
Pennsylvania Council on the Arts, Annenberg Center for the Performing Arts, University of Pennsylvania Museum of Archaeology and Anthropology, Greater Philadelphia Cares, Philadelphia Rotary

Business Administration Experience
Comcast, Corporate | Philadelphia, PA 2010 – 2012
Communications and Data Product Manager
Managed Comcast’s telephone and internet products and communications, impacting 25M+ customers:
• Identified business opportunities through technology and consumer marketing research to support product development and strategic marketing initiatives
• Worked with corporate and national cross-functional teams to develop, test, and launch new internet, mobile, and online products, processes, and policies
• Managed a telecommunications operational overhaul (Industry leader): launched new products, improved public data accuracy, consolidated information systems, and eliminated $12M+ in operational costs per year
• Created online communities, customer surveys, focus groups, and advisory panels to support product testing, design, and user acceptance activities
• Developed market communications, user guides, promotional and training material for product launches
• Developed and launched a website for public directory listings, leveraging search engine optimization practices

Accenture | Greater NYC & Philadelphia Metro 2008 – 2010
Managed information system implementations, quality assurance, and change management initiatives at two Fortune 100 clients:
Quality Assurance Research Analyst, Comcast
• Conducted financial modeling and quantitative analysis for internet and telecommunication products performance assessments
• Identified $30M in product and operational improvement opportunities
• Developed new financial and performance reporting methodologies to monitor product health and user acceptance nationwide
◦ Performance Report recognized by Comcast Senior Executives as a Best Practice. Presented report at the Chief Network Officer’s Q4/2010 Townhall Meeting
Project Management Office, Bristol-Myers Squibb
• Managed project planning and the coordination of two multinational financial and manufacturing information system conversions (SAP, Oracle/Hyperion)
• Worked with global cross-functional teams to deliver project and (FDA) compliance deliverables
• Developed communications and a change management plan for a national distribution and pharmaceutical tracking initiative
• Managed a multinational resource and budgetary plan for global rollouts

DuPont | Philadelphia, PA 2006 – 2008
Financial Services Analyst
Financial services analyst for DuPont’s Research & Development Industrial product platform:
• Managed tax liability, capital expenditure and intra-company transaction reports
• Performed a supply chain quality assurance analysis (using Six Sigma methodology)
• Created a new inventory management system, improving database functionality and reducing inventory waste by 15%
• Worked with cross-functional leaders to develop finance, procurement and operations requirements to support an enterprise information system upgrade (SAP)
• Developed training material and trained 200+ employees on new (SAP) user interface functionality; provided user support for technical issues

• Windows and Mac OS
• Complete Microsoft Suite
• Adobe Contribute
• Adobe Design
• Social Media Tools
• SAP
• Oracle
• QuickBooks Pro
• SPSS
• Basic SQL
• HTML

Analysis, Communications, Finance, Marketing research, Project planning, Reporting

American Alliance of Museums

English, rudimentary French