10 Aug 2017

Full-Time Job Ticketing Services Manager

KCRep (Job Poster) – Kansas City, Missouri, United States

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Job Description

The Ticketing Services Manager (TSM) is responsible for overseeing ticketing function for Kansas City Repertory Theatre (KCRep). The TSM provides staff leadership and training and assists in maintaining and managing Tessitura software utilization for the organization. The TSM will manage the Box Office team to develop the use of Tessitura. The TSM works with the Director of Marketing & Communications to generate revenue through various subscription and single ticket campaigns and special ticket sales, and supervises all aspects of customer interaction surrounding ticket services activity.

• High level of attention to detail
• Excellent Project Management skills and the ability to frequently multi-task
• Maximize revenue by executing and maintaining dynamic pricing strategy
• Strong sense of initiative and the ability to work both independently and as part of a team
• A calm, professional approach under pressure especially when resolving customer service issues
• Ability to exercise excellent judgment in balancing competing responsibilities
• Exceptional organization skills, ability to set and meet deadlines
• Read and interpret documents such as instructions and procedure manuals
• Calculate figures and amounts such as discounts, interest, proportions, percentages
• Acquire and maintain a high level of knowledge with Tessitura
• Ability to work some irregular hours based on need and to occasionally work at offsite locations
• A good sense of humor and the ability to be nimble when obstacles are presented
• A deep commitment to first-rate customer service

• A Bachelor’s degree or equivalent
• Minimum two years’ experience with Tessitura, specifically with season-rollover, dynamic and premium pricing, and pricing rules, preferably in an arts/cultural environment
• Minimum four years’ experience in customer service, preferably in an arts/cultural environment
• Minimum four years’ experience in sales, preferably in an arts environment
• Experience in TRG best practices methodology a plus
• Demonstrated ability to appropriately manage confidential information
• Computer literate with knowledge and experience in using the standard Microsoft Office suite
• Ability to clearly communicate, both verbally and in written form
• Basic accounting skills
• A genuine interest in theatre and in working with the public

• Oversee and maintain relationship with the Tessitura Network as it related to ticketing services, to ensure that KCRep gets maximum benefits from our contracts and services. Interface with the KCRep IT Manager on these responsibilities and tasks.
• Create, maintain, adjust daily sales reports on an ongoing basis as organizational needs shift
• Build promotional codes and pull lists on a weekly basis
• Serve as administrator and stay current on the ticketing side for all Tessitura products and applications (RAMP, TNEW, TNMP and TSTATS)
• Manage high volume, on-sale days working with different departments and the Tessitura Network to monitor and troubleshoot any problems.
• Work with multiple departments to ensure Tessitura data integrity to create/maintain data standards, create/maintain training plans and carry out user training, create/maintain internal Tessitura policies and procedures, implementing and promoting data entry best practices
• Provide analysis of data and contribute to the development of sales and pricing strategy
• Facilitating generation of lists, advanced data extractions, custom reports and sales queries

• Responsible for new hire Tessitura sales and ticketing training
• Be a champion for technology within the organization
• Any other tasks assigned by management for which the employee is qualified and physically able to perform with/without reasonable accommodations.

If you are interested in the position, meet the minimum qualifications, and have a passion for the arts, please email your cover letter and resume using the subject line of the email Ticketing Services Manager to Amy Lebo, Director of Marketing and Communications at leboa@kcrep.org



• Job Title: Ticketing Services Manager
• Job Type: Full-Time Job
• Employer: KCRep
• website: www.kcrep.org
• Location: Kansas City, Missouri, United States

Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: manager, theatre, and ticketing. Location: Missouri. Job listing expires in 26 days.