Full-Time Job Guest Services Manager
Working within our vibrant University community and alongside a strong team, including student employees and volunteers, the Guest Services Manager’s position’s primary responsibility is ensuring the safety and well-being of visitors to the Auditorium by coordinating all student and non-student staff, creating and implementing training and programs, and managing event planning and execution efforts for over 200 events per year.
This position serves as the chief guest services officer to over 250,000 guests annually and is responsible for ensuring all visitors receive exceptional service and the Auditorium is presenting the best possible image to its guests, clients, and performers. This position is responsible for hiring and staffing three Auditorium departments and actively supervises two full-time and over 50 part-time front-of-house employees, and 500-600 volunteers. The Guest Services Manager creates schedules, assigns duties, and procures and delegates resources for all Auditorium public events and programs. This position also provides assistance and coverage of off-site events handled by the Auditorium’s Event Services Unit, including events at Assembly Hall, Memorial Stadium, and other IU facilities. This position creates and manages a $200,000 annual budget for Auditorium Concessions, Guest Services, and Building Services departments including payroll, capital expenditures, and contracted services.
*A bachelor’s degree in Arts Management, Hospitality/Events Management, Business, or related field.
*A minimum of three years experience in the area of event management, student affairs, or other related field.
*Demonstrated knowledge of event staffing, crowd management, event security, public assembly facility emergency protocols, and event ticketing.
*Excellent interpersonal and intercultural communication skills, including the ability to establish and maintain internal and external relationships, communicate effectively verbally and in writing, and effectively and tactfully deal with the public, donors, sponsors, and VIPs.
*S/he will have an interest, enthusiasm, and affinity for working with people.
*The successful applicant will work well in multicultural teams and with diverse constituencies. S/he will be self-motivated, work well under pressure, and be able to handle several projects at one time. S/he will have good judgment, excellent problem solving skills, and strong diplomacy skills.
*Effective management principles, including human resource and supervisory. S/he will have the ability to interpret, implement, and create written procedures and policies and the ability to assess office needs (make recommendations on staffing, equipment, and other program requirements).
*S/he will have experience ensuring compliance with the Americans with Disabilities Act and Life Safety Code.
*The ability to move quickly through a multiple-level crowded facility.
*The successful applicant will have strong organization, computer, and financial management skills.
*A valid driver’s license.
*This employee must be able to move through a crowded multi-level facility and stand for prolonged periods of time.
*This job often requires working on evenings, weekends, and holidays.
Apply at https://jobs.iu.edu/ job posting 05591P
Indiana University is an equal opportunity and affirmative action employer, and a provider of American Disabilities Act services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation or identity, marital status, national origin, disability status, or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX coordinator. See Indiana University’s Notice of Non-Discrimination, which includes contact information.
|• Job Title:||Guest Services Manager|
|• Job Type:||Full-Time Job|
|• Employer:||IU Auditorium|
|• Location:||Bloomington, Indiana, United States|