28 Aug 2017

Full-Time Job Associate​ ​Director​ ​of​ ​Marketing​ ​&​ ​Patron​ ​Loyalty

Oakland Symphony (Job Poster) – Oakland, California, United States

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Job Description

Oakland​ ​Symphony​ ​seeks​ ​an​ ​experienced​ ​and​ ​creative​ ​Associate​ ​Director​ ​of​ ​Marketing​ ​and Communications​ ​to​ ​manage​ ​marketing​ ​and​ ​audience​ ​development​ ​efforts.​​ ​The​ ​role​ ​fits​ ​into​ ​a small,​ ​dedicated​ ​staff​ ​where​ ​creative​ ​duties​ ​are​ ​shared,​ ​initiative​ ​is​ ​valued​ ​and​ ​culture​ ​is​ ​of prime​ ​importance.​ ​The​ ​Associate​ ​Director​ ​of​ ​Marketing​ ​and​ ​Communications​ ​is​ ​a​ ​hands-on contributor​ ​to​ ​the​ ​Oakland​ ​Symphony’s​ ​mission​ ​to​ ​be​ ​a​ ​connecting​ ​force​ ​through​ ​music.

This​ ​person​ ​needs​ ​to​ ​think​ ​creatively,​ ​work​ ​collaboratively,​ ​manage​ ​projects​ ​with​ ​initiative​ ​and energy,​ ​and​ ​have​ ​an​ ​eye​ ​for​ ​detail.​ ​Above​ ​all,​ ​this​ ​person​ ​must​ ​value​ ​every​ ​patron​ ​and​ ​always keep​ ​an​ ​eye​ ​toward​ ​improving​ ​the​ ​patron​ ​experience.

Key​ ​Responsibilities:
● Manage​ ​and​ ​execute​ ​subscription​ ​and​ ​single​ ​ticket​ ​campaigns​ ​for​ ​the​ ​Symphony​ ​concert season​ ​through​ ​direct​ ​mail,​ ​telemarketing,​ ​online​ ​and​ ​other​ ​channels
● Work​ ​closely​ ​with​ ​development​ ​staff​ ​in​ ​what​ ​is​ ​a​ ​highly​ ​integrated​ ​approach​ ​to​ ​building patron​ ​loyalty​ ​across​ ​the​ ​organization
● Work​ ​closely​ ​with​ ​the​ ​Box​ ​Office​ ​Manager​ ​to​ ​monitor​ ​and​ ​report​ ​subscription​ ​and​ ​single ticket​ ​sales,​ ​attendance,​ ​and​ ​ticketing​ ​trends
● Implement​ ​strategies​ ​that​ ​result​ ​in​ ​expanded​ ​audiences​ ​and​ ​increased​ ​public awareness,​ ​and​ ​monitor​ ​those​ ​efforts​ ​through​ ​data​ ​and​ ​analytics
● Develop​ ​annual​ ​workplans​ ​and​ ​budgets​ ​for​ ​media​ ​and​ ​communications​ ​strategies
● Champion​ ​the​ ​Oakland​ ​Symphony​ ​Youth​ ​Orchestra,​ ​the​ ​Oakland​ ​Symphony​ ​Chorus, and​ ​all​ ​education​ ​programs
● Meet​ ​or​ ​exceed​ ​annual​ ​revenue​ ​budgets;​ ​develop​ ​and​ ​monitor​ ​marketing​ ​expenses
● Manage​ ​print​ ​and​ ​online​ ​creative​ ​resources​ ​and​ ​partnerships
● Manage​ ​all​ ​PR-related​ ​communications​ ​and​ ​materials
● Work​ ​and​ ​collaborate​ ​with​ ​the​ ​Symphony’s​ ​executive​ ​team​ ​to​ ​assist​ ​and​ ​support​ ​the progression​ ​of​ ​patron​ ​relationships
● Oversee​ ​Box​ ​Office​ ​and​ ​Database​ ​Manager​ ​and​ ​the​ ​Social​ ​Media​ ​Coordinator​ ​positions and​ ​duties
● Demonstrate​ ​good​ ​customer​ ​relations​ ​skills​ ​in​ ​dealing​ ​with​ ​Symphony​ ​donors, volunteers,​ ​patrons,​ ​and​ ​employees.

Additional​ ​Responsibilities​ ​include:
● Attend​ ​all​ ​concerts​ ​to​ ​oversee​ ​box​ ​office​ ​and​ ​patron​ ​experience​ ​efforts,​ ​and​ ​assist​ ​where needed

Reports​ ​to​:​ ​Interim​ ​Executive​ ​Director

About​ ​the​ ​Oakland​ ​Symphony The​ ​Oakland​ ​Symphony​ ​celebrates​ ​its​ ​28th​ ​season​ ​in​ ​2017—2018​ ​with​ ​Music​ ​Director​ ​Michael Morgan​ ​conducting​ ​a​ ​six-concert​ ​subscription​ ​season​ ​and​ ​continuing​ ​community​ ​programming that​ ​reflects​ ​and​ ​responds​ ​to​ ​Oakland’s​ ​dynamic​ ​social​ ​landscape.​ ​As​ ​a​ ​flagship​ ​cultural organization​ ​in​ ​a​ ​city​ ​known​ ​for​ ​inclusion,​ ​innovation​ ​and​ ​dynamic​ ​change,​ ​the​ ​Oakland Symphony​ ​takes​ ​pride​ ​in​ ​embracing​ ​and​ ​reflecting​ ​Oakland’s​ ​diversity,​ ​maverick​ ​creative​ ​spirit, individualism​ ​and​ ​style.​ ​The​ ​Symphony​ ​serves​ ​thousands​ ​of​ ​people​ ​in​ ​the​ ​Bay​ ​Area​ ​through​ ​its concerts​ ​and​ ​education​ ​programs,​ ​including​ ​the​ ​Oakland​ ​Symphony​ ​Youth​ ​Orchestra,​ ​the Oakland​ ​Symphony​ ​Chorus,​ ​and​ ​its​ ​national​ ​award-winning​ ​MUSE​ ​(Music​ ​for​ ​Excellence) program.

How​ ​to​ ​Apply

Email​ ​cover​ ​letter,​ ​CV/resume,​ ​salary​ ​requirements,​ ​and​ ​writing​ ​sample​ ​to: jobs@oaklandsymphony.org.​ ​Reference​ ​“Associate​ ​Director​ ​of​ ​Marketing​ ​and​ ​Patron​ ​Loyalty”​ ​in the​ ​subject​ ​line.​ ​Position​ ​is​ ​open​ ​until​ ​filled.​ ​Principals​ ​only.​ ​No​ ​phone​ ​calls​ ​please.

Oakland​ ​Symphony​ ​is​ ​an​ ​Equal​ ​Opportunity​ ​Employer




• Job Title: Associate​ ​Director​ ​of​ ​Marketing​ ​&​ ​Patron​ ​Loyalty
• Job Type: Full-Time Job
• Employer: Oakland Symphony
• website: www.oaklandsymphony.org
• Location: Oakland, California, United States

Job Categories: Arts and Culture. Job Types: Full-Time. Job Tags: director, management, marketing, music, and Symphony. Location: California. Job listing expires in 20 days.


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